ANZ Pet Nutrition Helpline Specialist

Colgate; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Hill's Pet Nutrition, a Colgate-Palmolive Company, is seeking a Nutrition Consultant for the ANZ Helpline in Sydney. You will provide expert nutrition advice to Pet Parents and Vet Healthcare teams across Australia and New Zealand via phone, email, and other channels.

The role emphasises empathetic conversations, deep knowledge of Prescription Diet and Science Diet lines, and collaboration with Sales, Vet, and Marketing teams.

Qualifications

• Cert IV in Veterinary nursing or Science degree.
• Experience in small animal practice.
• Passion for small animal nutrition.

Responsibilities

• Empathetic Pet-centric Conversations: Engage in compassionate interactions with Pet Parents and Vet Healthcare Team members, upholding pet well-being.
• Expertise in Nutrition: Navigate Hill's product range to support sick and healthy pets, providing tailored diet advice.
• Customer Support: Respond to Vet Healthcare Team and Pet Parent inquiries via phone, email, and social channels with professionalism.
• Proactive Issue Resolution: Identify issues early and collaborate within a small local team and global business.
• Project Delivery: Work cross-functionally on local and global projects to improve customer experiences.

Education

Cert IV in Veterinary nursing or Science degree

Job description

Hill's Pet Nutrition, a Colgate-Palmolive Company, is seeking a Nutrition Consultant for the ANZ Helpline in Sydney. You will provide expert nutrition advice to Pet Parents and Vet Healthcare teams across Australia and New Zealand via phone, email, and other channels.

The role emphasises empathetic conversations, deep knowledge of Prescription Diet and Science Diet lines, and collaboration with Sales, Vet, and Marketing teams.