ANZ Medical Device Operations Coordinator - 12-Month Hybrid

Danone; Sydney; Ibrido; AUD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Health insurance

Life insurance

Salary continuance insurance

Learning & development

Descrizione del lavoro

Danone is hiring an ANZ Medical Device Coordinator to join the Medical Device Operations team on a 12-month fixed term contract with hybrid working across Australia and New Zealand. You will coordinate Flocare pumps, manage stock, and support service coordination, data integrity, and reporting to ensure a compliant, high‑quality patient experience.

You will liaise with patients, carers, healthcare professionals, hospitals, service centres and distributors, maintaining accurate records and

Competenze

• Experience in customer service, administration, healthcare, medical devices, supply chain, or a similar operational environment.
• Strong attention to detail and experience maintaining accurate records and documentation.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and time-sensitive activities.
• Strong stakeholder management and customer service skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with SAP, Salesforce, or similar systems (desirable).
• Experience in a healthcare, patient-support, or medical device environment (desirable).

Mansioni

• Coordinate the allocation, distribution, movement, servicing, and retrieval of Flocare feeding pumps and related stock across ANZ.
• Maintain accurate pump, customer, account, service, and movement records within approved systems.
• Monitor stock visibility and support the effective management of medical device assets.
• Coordinate service and maintenance activities with local and global service centres.
• Respond professionally and empathetically to enquiries from patients, carers, healthcare professionals, hospitals, and internal stakeholders.
• Support routine troubleshooting enquiries and coordinate timely follow-up actions.
• Build positive working relationships with customers and stakeholders while delivering a high standard of service.
• Create and maintain loan agreements, supply documentation, service records, and retrieval documentation.
• Ensure all customer and device information is accurate, complete, and up to date.
• Support audit activities, reconcile discrepancies, and maintain traceable records.
• Prepare operational reports and support departmental record management.
• Register customer concerns and complaints in accordance with company procedures.
• Escalate quality, safety, privacy, and service-related risks appropriately.
• Maintain compliance with privacy, quality, regulatory, and company requirements.
• Contribute to process improvement initiatives and operational efficiency.

Conoscenze

Customer service

Administration

Healthcare

Medical devices

Supply chain

Stakeholder management

Excel

SAP

Salesforce

Strumenti

SAP

Salesforce

Excel

Descrizione del lavoro

Danone is hiring an ANZ Medical Device Coordinator to join the Medical Device Operations team on a 12-month fixed term contract with hybrid working across Australia and New Zealand. You will coordinate Flocare pumps, manage stock, and support service coordination, data integrity, and reporting to ensure a compliant, high‑quality patient experience.

You will liaise with patients, carers, healthcare professionals, hospitals, service centres and distributors, maintaining accurate records and