ANZ Luxury Beauty Retail Lead

Hourglasscosmetics; Sydney; Hybride; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Hourglass Cosmetics seeks a Retail Manager, ANZ, in a hybrid capacity, overseeing brand execution across Australia and New Zealand, including Sephora and Travel Retail. You will lead frontline teams, drive sales targets, and uphold Hourglass standards.

You will coach the Retail and Events team, partner with retailers and cross-functional teams to deliver trainings, launches, and activations, ensuring premium customer experiences and strong commercial results.

Qualifications

• 10+ years of experience within the luxury beauty industry.
• Excellent communicator across teams within the organization.
• Strong managerial experience with sales team.
• Highly numerate – strong analytically.
• Highly organized with prioritization skills.
• Passion for the luxury cosmetics field.
• Must be self-motivated with an entrepreneurial mindset.
• Adaptable, resourceful and forward thinking.

Responsabilités

• Inspire and energize frontline teams. Work side by side with them when in store to showcase best practice.
• Responsible for retail targets and develop monthly sales plan to maximize sales, customer and product focuses. Provide regular business reviews with HG management and with retailers to secure support, visibility and commercial opportunities.
• Conduct weekly business reviews by location, door with Retail and Events Executives to identify opportunities and risks.
• Develop and execute action plans to improve productivity metrics including ATV, UPT, service standards and category mix.
• Responsible for ensuring Sephora stores are encouraged to reach sales targets, receive sales and artistry education, adhere to grooming guidelines and maintain high engagement with the brand
• Manage and coach the Retail and Events executive team to deliver the customer experience that adheres to brand standards to drive repeat purchase and customer loyalty
• Work with Global Education team to ensure execution of trainings for the front line teams and retail partners.
• Work with the Sales and Operations Manager to ensure stock supply is optimal and balanced across locations
• Work with the Sales and Operations Manager to manage the usage of Outfield tool for optimum productivity, visits and data capture.
• Ensure frontline teams are adhering to processes for proper stock management and other operational processes
• Work with Snr Manager, Marketing ANZ on initiatives and/or activations to drive sales and improve customer experience. Support with on ground execution as needed
• Work with Snr Manager, SD/VM Operations to ensure all counters have the latest seasonal updates and are maintained according to brand standards
• Gather, report and communicate customers' feedback on service, customers and product
• Measure, track and analyzekey KPIs to enhance results
• Keep abreast with industry, market trends and best practices

Connaissances

Strategic thinking

Team leadership

Entrepreneurial mindset

Organizational skills

Agile mindset

Passion for beauty

Description du poste

Hourglass Cosmetics seeks a Retail Manager, ANZ, in a hybrid capacity, overseeing brand execution across Australia and New Zealand, including Sephora and Travel Retail. You will lead frontline teams, drive sales targets, and uphold Hourglass standards.

You will coach the Retail and Events team, partner with retailers and cross-functional teams to deliver trainings, launches, and activations, ensuring premium customer experiences and strong commercial results.