ANZ Enterprise Customer Success Lead (SaaS/ERP)

Epicor Software Corp; Melbourne; Híbrido; AUD 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness benefits

Internal Mobility & Mentoring

Career development resources

Education support

Inclusive global workplace

Work-life balance & flexible policies

Global relocation support

Descripción de la vacante

Epicor Software Corp. is seeking a Customer Success Manager to lead post-sale relationships for our ANZ customers, ensuring value realization across Epicor Senior Living and Kinetic solutions. You will partner with sales, support, product, and engineering to maximize renewal and expansion opportunities.

You will manage ~80 accounts across Australia and New Zealand, monitor health metrics, and drive retention. Travel for customer visits and events is expected in this fast-paced role.

Formación

• Bachelor’s degree or equivalent practical experience in Business, CS, IS, or related field.
• 5+ years of experience in customer success, account management, or related roles, preferably SaaS/enterprise software.
• Strong understanding of SaaS and On-Premise software models, licensing, and customer lifecycle management.
• Excellent interpersonal, communication, and presentation skills.
• Proven ability to build relationships with stakeholders at all levels.
• Comfortable with CRM systems, customer reporting, and analytics tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Analytical thinker with problem-solving mindset and attention to detail.
• Willingness to travel for meetings and events.
• High energy, positive attitude, and strong work ethic.

Responsabilidades

• Develop deep relationships with customers across Australia and New Zealand and help them maximize value from Epicor Senior Living and Kinetic products.
• Maintain relationships with executive and operational stakeholders across the customer’s organization.
• Serve as primary post-sale contact and liaison between customer and internal teams.
• Manage a portfolio of ~80 key accounts representing $5M AUD ARR.
• Identify opportunities for growth, upsell, and cross-sell across Epicor environments.
• Monitor customer health and take action to reduce risk and drive renewal.
• Provide regular business reviews and strategic recommendations.
• Relay customer feedback to Product and Engineering for enhancements.

Conocimientos

Customer Success

Account Management

SaaS

Enterprise Software

Relationship Building

Travel

Educación

Bachelor’s degree

Herramientas

CRM systems

Analytics tools

Descripción del empleo

Epicor Software Corp. is seeking a Customer Success Manager to lead post-sale relationships for our ANZ customers, ensuring value realization across Epicor Senior Living and Kinetic solutions. You will partner with sales, support, product, and engineering to maximize renewal and expansion opportunities.

You will manage ~80 accounts across Australia and New Zealand, monitor health metrics, and drive retention. Travel for customer visits and events is expected in this fast-paced role.