ANZ Demand Planner & Customer Service Leader

Bel Group; Sydney; On-site; AUD 95,000 - 120,000; Full time

Job summary

Bel Group seeks a Demand Planner & Customer Service Specialist to support its ANZ business, leading local demand planning, building reliable forecasts and ensuring alignment across Sales, Marketing, Finance, and Supply Planning, while supporting customer service and logistics follow-up to secure service level and order execution.

The role emphasizes data-driven forecasting, collaboration with distributors and customers, and delivering strong service levels in a fast-moving consumer

Qualifications

• 3–5 years of experience in demand planning, customer service, supply planning or a similar supply chain role.
• Strong analytical skills and knowledge of forecasting, SAP, planning tools and order-to-invoice processes.
• Ability to work cross-functionally, challenge assumptions and bring clarity in a fast-moving customer environment.
• Fluent English; experience in FMCG, retail, export or distributor-based environments is a plus.

Responsibilities

• Lead the ANZ demand planning cycle, including forecast building, demand reviews, assumptions, risks and opportunities.
• Drive forecast accuracy, bias improvement, inventory visibility and mitigation plans for low stock, overstock or service risks.
• Collaborate closely with Sales, Marketing, Finance, Supply Planning, distributors and customers.
• Support order follow-up, customer communication, claims coordination, master data accuracy and logistics-related service issues.

Skills

Forecasting

Planning tools

Analytical skills

Cross-functional collaboration

Fluent English

Tools

SAP

Job description

Bel Group seeks a Demand Planner & Customer Service Specialist to support its ANZ business, leading local demand planning, building reliable forecasts and ensuring alignment across Sales, Marketing, Finance, and Supply Planning, while supporting customer service and logistics follow-up to secure service level and order execution.

The role emphasizes data-driven forecasting, collaboration with distributors and customers, and delivering strong service levels in a fast-moving consumer