Demand Planner and Customer Service Specialist

Bel Group; Sydney; On-site; AUD 95,000 - 120,000; Full time

Job summary

Bel Group seeks a Demand Planner & Customer Service Specialist to support its ANZ business, leading local demand planning, building reliable forecasts and ensuring alignment across Sales, Marketing, Finance, and Supply Planning, while supporting customer service and logistics follow-up to secure service level and order execution.

The role emphasizes data-driven forecasting, collaboration with distributors and customers, and delivering strong service levels in a fast-moving consumer

Qualifications

• 3–5 years of experience in demand planning, customer service, supply planning or a similar supply chain role.
• Strong analytical skills and knowledge of forecasting, SAP, planning tools and order-to-invoice processes.
• Ability to work cross-functionally, challenge assumptions and bring clarity in a fast-moving customer environment.
• Fluent English; experience in FMCG, retail, export or distributor-based environments is a plus.

Responsibilities

• Lead the ANZ demand planning cycle, including forecast building, demand reviews, assumptions, risks and opportunities.
• Drive forecast accuracy, bias improvement, inventory visibility and mitigation plans for low stock, overstock or service risks.
• Collaborate closely with Sales, Marketing, Finance, Supply Planning, distributors and customers.
• Support order follow-up, customer communication, claims coordination, master data accuracy and logistics-related service issues.

Skills

Forecasting

Planning tools

Analytical skills

Cross-functional collaboration

Fluent English

Tools

SAP

Job description

Demand Planner and Customer Service Specialist Job Description Job Alerts Link Posting Start Date: 10/15/26 Country: Australia Job Location: New South Wales Job Family: Supply Chain Type of contract: Working mode: Job Id: 54197 Demand Planner and Customer Service Specialist

The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.

Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!

Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!

#IWorkForAllForGood

We are looking for a Demand Planner & Customer Service Specialist to support our Australia New Zealand business. This role will lead the local demand planning process, build reliable forecasts, and ensure strong alignment between Sales, Marketing, Finance, Supply Planning and customer teams. The position also supports customer service and logistics follow-up to help secure service level, accurate order execution and customer satisfaction.

Role split

70% Demand Planning/ 30% Customer Service & Logictics

Key responsibilities

• Lead the ANZ demand planning cycle, including forecast building, demand reviews, assumptions, risks and opportunities.


• Drive forecast accuracy, bias improvement, inventory visibility and mitigation plans for low stock, overstock or service risks.


• Collaborate closely with Sales, Marketing, Finance, Supply Planning, distributors and customers.


• Support order follow-up, customer communication, claims coordination, master data accuracy and logistics-related service issues.

What we are looking for

• 3–5 years of experience in demand planning, customer service, supply planning or a similar supply chain role.


• Strong analytical skills and knowledge of forecasting, SAP, planning tools and order-to-invoice processes.


• Ability to work cross-functionally, challenge assumptions and bring clarity in a fast-moving customer environment.


• Fluent English; experience in FMCG, retail, export or distributor-based environments is a plus.

This is a great opportunity for a supply chain professional who enjoys combining data-driven forecasting with hands-on customer service and logistics coordination to support business growth across ANZ.

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