Animal Welfare Operations Liaison Officer

Animal Welfare League NSW; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Animal Welfare League NSW in Kemps Creek, NSW, seeks an experienced animal welfare professional to coordinate the Inspectorate, Veterinary Clinic and Shelter teams. You will help animal pathways progress safely, keep priorities clear, and build trusted relationships to support practical solutions across locations.

Based at Kemps Creek in a permanent full-time role, you will contribute to high-quality animal welfare and continuous improvement while travelling between locations when required.

Qualifications

• Experience in shelter or animal welfare environments is essential.
• Practical understanding of animal welfare, behaviour, husbandry and shelter operations.
• Strong communication and people skills for sensitive conversations.
• Calm, organised and solutions-focused when priorities compete.
• Good judgement, attention to detail and clear communication.
• Knowledge of NSW animal welfare legislation and related requirements.
• A relevant qualification or substantial practical experience in the animal welfare sector.
• A current driver licence and willingness to travel between locations.

Responsibilities

• Bring Inspectorate, Veterinary Clinic and Shelter teams together to achieve positive outcomes for animals.
• Help complex animal pathways progress safely and without avoidable delay.
• Create clarity across teams by keeping priorities, responsibilities and next steps visible.
• Build trusted relationships and support practical solutions when priorities compete.
• Strengthen the systems and communication that underpin high-quality animal welfare.
• Contribute to continuous improvement across a leading animal welfare organisation.

Skills

Animal welfare

Stakeholder management

Communication

Problem solving

NSW welfare legislation

Driver licence

Shelter operations

Education

Relevant qualification in animal welfare

Job description

Animal Welfare League NSW – Kemps Creek NSW

Are you an experienced animal welfare professional who excels at bringing people together, navigating complexity and keeping important matters moving?

Join AWL NSW, a respected leader in animal welfare, in a pivotal role connecting our Inspectorate, Veterinary Clinic and Shelter teams. You will coordinate animal pathways, strengthen collaboration and improve the systems that support safe, timely and positive outcomes for animals in our care.

Based at Kemps Creek, this permanent full-time position offers variety, professional challenge and the opportunity to make a visible difference within an organisation committed to advancing animal welfare across NSW.

The impact you'll make:

• Bring our Inspectorate, Veterinary Clinic and Shelter teams together to achieve positive outcomes for animals.
• Help complex animal pathways progress safely, smoothly and without avoidable delay.
• Create clarity across teams by keeping priorities, responsibilities and next steps visible.
• Build trusted relationships and support practical solutions when priorities compete.
• Strengthen the systems and communication that underpin high-quality animal welfare.
• Contribute to continuous improvement across a leading animal welfare organisation.

What will help you succeed:

• Experience in a shelter, pound, rescue, Inspectorate, veterinary or similar animal welfare environment.
• A practical understanding of animal welfare, behaviour, husbandry and shelter operations.
• Strong people skills and confidence navigating sensitive or challenging conversations.
• A calm, organised and solutions-focused approach to complexity and competing priorities.
• Sound judgement, attention to detail and strong communication skills.
• Knowledge of relevant NSW animal welfare legislation.
• A relevant qualification or substantial practical experience in the animal welfare sector.
• A current driver licence and willingness to travel between locations when required