Animal Noise Response Officer

Osborne and Richardson; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Osborne Richardson is seeking an Animal Noise Response Officer to join Logan City Council’s City Standards and Animal Care team. The role focuses on investigating barking and animal noise complaints across the City of Logan, educating residents, and taking enforcement action when needed.

The position is field-based and requires working as an authorised person under the Local Government Act 2009, with strong report-writing and customer service skills.

Qualifications

• Experience in animal management, local laws or regulatory compliance.
• Animal noise or nuisance experience is highly regarded.
• Sound knowledge of relevant Queensland acts and local laws.
• Certificate IV in Government Investigations (or similar) is highly regarded.
• Confident handling difficult conversations with tact and sound judgement.
• Hold a current QLD driver’s licence.

Responsibilities

• Investigate barking and animal noise complaints, including property history checks and gathering clear, impartial evidence.
• Install and monitor audio recording devices and analyse recordings.
• Visit complainant and dog owner properties to observe behaviour and explain breaches and remedies.
• Provide owners practical advice and training tools to reduce noise nuisance and reach voluntary compliance.
• Issue notices backed by evidence and see matters through to the end.

Skills

Investigation

Regulatory compliance

Report writing

Customer service

Field work

Education

Certificate IV in Government Investigations

Tools

Audio recording devices

Noise Net

Job description

Osborne Richardson is recruiting an Animal Noise Response Officer to join Logan City Council’s City Standards and Animal Care team. Start date is ASAP.

About the role

You’ll investigate barking and animal noise complaints across the City of Logan. You’ll work with residents and pet owners to resolve problems through education and advice, and take enforcement action where it’s needed. You’ll work independently in the field as an authorised person under the Local Government Act 2009.

Key responsibilities

• Investigate barking and animal noise complaints, including property history checks and gathering clear, impartial evidence
• Install and monitor audio recording devices (such as Noise Net) and analyse the recordings
• Visit complainant and dog owner properties to observe animal behaviour and explain breaches and remedies
• Give owners practical advice and training tools to reduce noise nuisance and reach voluntary compliance
• Issue Advice, Compliance and Infringement Notices backed by evidence, and see matters through to the end
• Prepare evidentiary reports and statements, and keep accurate records in Council’s systems and mobile apps
• Run neighbourhood surveys and promote responsible pet ownership

About you

• Experience in animal management, local laws or regulatory compliance. Animal noise or nuisance experience is highly regarded.
• Sound knowledge of the Animal Management (Cats and Dogs) Act 2008 and local laws
• Strong investigation and report-writing skills. A Certificate IV in Government Investigations (or similar) is highly regarded.
• Confident handling difficult or emotional conversations with tact and sound judgement
• Comfortable working with dogs of all temperaments
• Able to work on your own and manage a high volume of customer requests
• Current QLD driver’s licence