Analyst Lead, Managed Service

FIS; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

FIS is seeking an Analyst Lead, Managed Service in Australia to drive the run aspect of our managed services contracts. You will lead deliveries for a multi-tenant payments platform, coordinate with customers, business analysts, and product teams, and ensure quality solutions aligned with IT strategies.

You will guide offshore and local teams, manage production support, and own end-to-end delivery from requirements to deployment, while maintaining scheme compliances and timely updates.

Qualifications

• Payment domain and card schemes knowledge and experience.
• Experience with product-based deliveries and maintenance.
• 10+ years of experience in a similar role with Australian working rights.
• Strong sense of people leadership, project deliveries and technical solution designs.
• Technologies - strong C++ experience with Unix/Linux, Oracle, SQL, Perl scripting, Shell scripting and Java for UI development. Mainframe experience is desirable or learn on the spot.
• 'Can Do' attitude, initiative, ownership, accountability, multi-tasking, and a passion for learning.
• Strong analytical and problem solving skills with continuous learning attitude.

Responsibilities

• Lead all deliveries and development for the payments platform within a multi-tenant managed services environment.
• Act as team lead (offshore and local) and provide production support.
• Oversee end-to-end project delivery from requirements to deployment.
• Coordinate with stakeholders and external product teams to meet quality and timelines.
• Participate in project enhancements and ensure smooth transition to run space.

Skills

C++

Unix/Linux

Oracle

SQL

Perl scripting

Shell scripting

Java UI

Mainframe

Leadership

Payment domain

Card schemes

Tools

Mainframe

Job description

The future of money is being built right now. At FIS, we help the world's businesses, banks and communities move, manage and grow money with confidence. Join a team that values fresh thinking, works together to solve complex challenges, and creates technology that powers everyday life.

What you will be doing:

As Analyst Lead, Managed Service, you will be focused on the 'run' aspect of our managed services contract where you will work closely with customers, business analysts, product teams and other stakeholders to deliver quality managed services. You will drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards. You will also be:

• Leading all the deliveries and development for our payment as a service managed services platform for all the payments products hosted in a multi-tenant platform. Involving in delivering enhancements while maintaining annual product updates and scheme compliances
• Team lead (both offshore and local) and providing production support on a rostered basis with offshore developers and product teams to ensure customers' service levels are met.
• End to end project delivery responsibilities - initial requirement refinement, estimates, designs, build, testing support and implementations.
• Working cohesively and follow-up with various stakeholders and external product development teams to ensure quality deliverables and timeline are met.
• Participate in project enchantments work and ensure seamless transition to the run space.

What you bring:

• Payment domain and card schemes knowledge and experience
• Experience with product-based deliveries and maintenance
• 10+ years of experience in a similar role with Australian working rights.
• Strong sense of people leadership, project deliveries and technical solution designs.
• Technologies - you must have strong C++ experience along with Unix/Linux, Oracle, SQL, Perl scripting, Shell scripting and Java for UI development. Mainframe experience is highly desirable or learn on spot.
• 'Can Do' attitude, loads of initiative, positive, ownership, accountability, multi-tasking, passionate are some traits we after.
• Strong analytical and problem solving skills with urge to continuous learning attitude.

Highly Desirable if you have:

• Experience with FIS' DataNavigator , IST MAS & Clearing product suites.
• Mainframe experience (or willingness to learn to support)
• Experience working with any payment switches.

Added bonus if you have:

Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.

We offer:

• Internal career growth opportunities
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• undefined

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.