Airport Passenger Services Training Specialist

Dnata; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

dnata at Sydney International Airport is seeking a Training Specialist - Passenger Services to provide ongoing training support on an adhoc and hybrid basis. You will work with the National Training team and local Management to organise training that aligns with business and client airline requirements.

You will facilitate training, manage documentation, and mentor colleagues to meet company standards, while assisting with data entry and document control across ports as needed.

Qualifications

• Strong computer literacy and working knowledge of training management systems.
• Excellent written and verbal communication with negotiation skills.
• Solid understanding of the Australian Quality Training Framework and VET/RTO quality frameworks.
• Experience or knowledge of airline industry principles and procedures.

Responsibilities

• Deliver training to colleagues in an efficient and cost-effective manner.
• Coordinate with specialists and clients to secure relevant training resources.
• Assist the team with reporting on training compliance, expiries and recurrence requirements.
• Support sign-off processes to ensure all staff meet company standards.

Skills

Computer literacy

Training management systems

Communication skills

Negotiation skills

Quality Training Framework knowledge

Tools

Training management systems

Job description

dnata at Sydney International Airport is seeking a Training Specialist - Passenger Services to provide ongoing training support on an adhoc and hybrid basis. You will work with the National Training team and local Management to organise training that aligns with business and client airline requirements.

You will facilitate training, manage documentation, and mentor colleagues to meet company standards, while assisting with data entry and document control across ports as needed.