Airport Passenger Services Associate

Swissport; Mackay Regional; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

On-site parking

Uniforms provided

Career advancement

Leave entitlements

Paid training

Job summary

Swissport is seeking a Passenger Service Agent to ensure a seamless passenger experience from terminal to aircraft. You will work with the team to assist passengers, verify tickets, issue boarding passes, check luggage, and communicate flight information with courtesy and accuracy.

Flexibility is required to align with airline schedules, including early mornings, late nights, and weekends. You will support passengers with special needs and maintain safety and procedure compliance while

Qualifications

• Must be 18+ years old.

Responsibilities

• Assist passengers during check‑in, boarding and disembarkation.

Skills

Fluent English

Team player

Customer service

Strong work ethic

Time management

Tools

Ticketing systems

Job description

Swissport is seeking a Passenger Service Agent to ensure a seamless passenger experience from terminal to aircraft. You will work with the team to assist passengers, verify tickets, issue boarding passes, check luggage, and communicate flight information with courtesy and accuracy.

Flexibility is required to align with airline schedules, including early mornings, late nights, and weekends. You will support passengers with special needs and maintain safety and procedure compliance while