Airport Passenger Service Agent Elevate Customer Experience

Swissport; Sydney; On-site; AUD 52,000 - 68,000; Full time

Job summary

Swissport Australia is looking for an Airport Passenger Service Agent to deliver a seamless passenger experience from check-in to boarding at Sydney, NSW. You will handle tickets, boarding passes, luggage and flight information, while assisting passengers with special needs and maintaining safety protocols.

Shifts include early mornings, nights and weekends on a 7-day roster, reflecting the fast-paced aviation environment and the need for strong teamwork and effective communication with

Qualifications

• Experience in customer service is preferred.
• Ability to communicate with international travellers.
• Willingness to work shifts including early mornings, nights and weekends.

Responsibilities

• Handle check-in to boarding for passengers.
• Issue tickets and boarding passes; manage luggage.
• Provide flight information and assist passengers with special needs.
• Ensure safety protocols are followed throughout the passenger journey.

Skills

Customer service

Communication

Teamwork

Safety protocols

Job description

Swissport Australia seeks Passenger Service Agents to deliver a seamless passenger experience from check-in to boarding. You will handle tickets, boarding passes, luggage, and provide flight information while assisting passengers with special needs and maintaining safety protocols.

Shifts include early mornings, nights and weekends on a 7-day roster. We value teamwork, strong customer service, and effective communication with international travellers in a fast-paced aviation environment.

Airport Passenger Service Agent Elevate Customer Experience Sydney, NSW, AU