Airport Customer Service & Dispatch Specialist

Bristow Helicopters; Darwin; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Travel discounts

Health insurance

Gym memberships

Employee assistance program

Job summary

Airnorth in Darwin is seeking a Customer Service Officer to deliver exceptional service at check-in and gate, handling passenger luggage and boarding processes.

You will work on a 7-day rotating roster, assist passengers including those with mobility needs, and ensure safety and security regulations are followed. This role offers benefits such as travel discounts, health insurance, gym memberships, and an employee assistance program.

Qualifications

• Experience working in airline customer service.
• Ability to follow safety and security regulations.
• Strong communication and problem-solving skills.

Responsibilities

• Check in customers and luggage using airline systems and paperwork.
• Assist passengers at self-service kiosks and bag drops.
• Dispatch and receive flights, manage passenger manifests and KPI reports.
• Escort passengers to aircraft and handle special requests (wheelchairs, minors).
• Process mishandled baggage and lost property, ensure accurate SARs.
• Communicate delays and provide updates to passengers within set timeframes.
• Provide check-in support to outport destinations as required.
• Coordinate catering loads, safety and security compliance, and post-flight duties.

Job description

Airnorth in Darwin is seeking a Customer Service Officer to deliver exceptional service at check-in and gate, handling passenger luggage and boarding processes.

You will work on a 7-day rotating roster, assist passengers including those with mobility needs, and ensure safety and security regulations are followed. This role offers benefits such as travel discounts, health insurance, gym memberships, and an employee assistance program.