Corporate After Hours Consultant

Traveltechessentialist; Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Inclusive culture

LinkedIn Learning access

Travel discounts

Staff discounts

Career development opportunities

Mental Health support

Volunteer leave

Job summary

Flight Centre Travel Group Australia seeks a Corporate After Hours Consultant to deliver exceptional service to corporate clients on a 24/7 roster. Based Australia-wide, you will handle urgent air ticketing, manage changes, and navigate multiple systems to meet tight deadlines.

Join a high-energy team that values accuracy, adaptability, and outstanding communication, with hybrid work options and access to extensive learning resources.

Qualifications

• Exceptional customer service and problem-solving skills when handling high-pressure travel requests.
• Ability to interpret fare rules, change fees, and self-ticket for changes.
• Strong written and verbal communication with high accuracy and attention to detail.

Responsibilities

• Assist clients with travel enquiries outside of business hours.
• Quote and issue new airfare tickets, calculate and reissue air tickets for changes.
• Amend or update bookings on all required land products, both in-GDS and non-GDS channels.
• Adhere to prescribed customer travel policy and After Hours processes at all times.

Skills

Customer service

Problem-solving

Communication

Time management

Autonomy

Tools

Sabre GDS

Amadeus

NDC

Lumina

Portal

Genesys

Salesforce Agent Workspace

Job description

Corporate After Hours Consultant

Job no: 532017
Brand: Corporate Traveller
Work type: Full time, Hybrid, Part time, Remote
Location: New South Wales, Queensland, South Australia, Victoria, Western Australia, Remote
Categories: Sales and Customer Service

About the Opportunity

As a Corporate After-Hours Consultant, you will be responsible for delivering exceptional customer service, while efficiently managing time to provide professional travel solutions to corporate clients in a high-pressure environment.

Working on a 24-hour rotating roster, you must adhere to all After Hours Customer Care processes and policies.

You will be required to work independently, navigate multiple GDS systems simultaneously, and issue tickets swiftly in emergency situations to meet client needs.

You are expected to maintain high standards of service, while effectively handling complex travel requests.

This position can be based Australia-wide for the right candidate.

What you will be doing:

• Assist clients with travel enquiries outside of business hours
• Quote and issue new airfare tickets, calculate and reissue air tickets for changes
• Amend or update bookings on all required land products, both in-GDS and non-GDS channels
• Adhere to prescribed customer travel policy, FCTG policies and Corporate After-Hours processes at all times

What you will need:

• Minimum 1 years' experience as a corporate travel consultant with a proven track record of meeting and exceeding KPI targets
• Sabre GDS system experience is essential (Amadeus and NDC an added advantage)
• Ability to quickly interpret fare rules, change fees, additional collections - self-ticketing for new bookings and reissues will be required
• Exceptional customer service and problem-solving skills to proactively identify and address problems, analysing issues to find effective solutions
• High degree of accuracy and attention to detail
• Excellent written and verbal communication skills
• Ability to work under pressure, manage time effectively and meet deadlines
• Ability to meet challenges with resourcefulness and work autonomously
• Flexibility to work a rotating roster based on a 24/7 business, committing to two full weekends per four-week roster (minimum of 8-hour shifts) to meet operational requirements
• Experience in Lumina, Portal, Genesys and Salesforce Agent Workspace an advantage

What you'll Enjoy:

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Development: Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to affect positive change to the environment

Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.