Director, Solution Consulting, ANZ

8400 Australia - Genesys Cloud Services Pty. Ltd.; Sydney; Hybrid; AUD 180,000 - 250,000; Full time

Job summary

Genesys is seeking a Director of Solutions Consulting for ANZ to drive sales success by leading a high‑performing team of Solution Consultants. You will provide strategic and technical leadership, set a clear vision, and execute plans aligned with growth objectives.

You’ll partner with Sales Leadership and cross‑functional teams to deliver exceptional value to customers and partners. You’ll recruit and coach a top talent team, shape GTM strategies, and translate AI capabilities into business

Qualifications

• Bachelor’s degree in a relevant technical field; advanced degree preferred.
• 10+ years of experience in Solutions Consulting or related leadership roles.
• Proven ability to build and manage high-performing teams.
• Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains.

Responsibilities

• Lead, coach, recruit and retain a team of high performing Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession.
• Partner with Sales and regional leadership to define and execute go‑to‑market strategies that align with business priorities and accelerate growth.
• Guide the team as trusted advisors, providing technical expertise and solution insight throughout the sales cycle to deliver value‑driven customer outcomes through consultative engagement, solution design, and value‑based storytelling.
• Build the technical, commercial and AI capability of the team, ensuring Solution Consultants can confidently engage customers on emerging technologies and translate them into relevant use cases and business outcomes.
• Ensure customer alignment by helping the team design tailored, data‑driven solutions that address specific business challenges and priorities.
• Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences.
• Promote continuous improvement, optimising processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards.
• Champion innovation, partnering with Product Management and Engineering to provide actionable, data‑driven insights on customer needs, market trends, and product evolution.
• Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership.
• Drive consistent overachievement of revenue targets.
• Engage at an executive level in larger deals, ensuring long‑term success and strategic alignment.
• Stay ahead of market trends and emerging technologies, ensuring the team maintains strong domain expertise and a competitive advantage.

Skills

Solutions Consulting

Team Leadership

Technical Sales

AI / CX domain

Education

Bachelor's degree in a relevant technical field

Advanced degree preferred

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Job summary

As the Director of Solutions Consulting for ANZ, you will drive sales success by leading and developing a high performing team of Solutions Consultants. You’ll provide strategic and technical leadership, set a clear vision, and execute a plan aligned with our growth objectives. Partnering closely with Sales Leadership and cross‑functional teams across ANZ, you’ll ensure Genesys continues to deliver exceptional value to our customers and partners.

Key responsibilities

• Lead, coach, recruit and retain a team of high performing Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession.
• Partner with Sales and regional leadership to define and execute go‑to‑market strategies that align with business priorities and accelerate growth.
• Guide the team as trusted advisors, providing technical expertise and solution insight throughout the sales cycle to deliver value‑driven customer outcomes through consultative engagement, solution design, and value‑based storytelling.
• Build the technical, commercial and AI capability of the team, ensuring Solution Consultants can confidently engage customers on emerging technologies and translate them into relevant use cases and business outcomes.
• Ensure customer alignment by helping the team design tailored, data‑driven solutions that address specific business challenges and priorities.
• Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences.
• Promote continuous improvement, optimising processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards.
• Champion innovation, partnering with Product Management and Engineering to provide actionable, data‑driven insights on customer needs, market trends, and product evolution.
• Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership.
• Drive consistent overachievement of revenue targets.
• Engage at an executive level in larger deals, ensuring long‑term success and strategic alignment.
• Stay ahead of market trends and emerging technologies, ensuring the team maintains strong domain expertise and a competitive advantage.

Qualifications and experience

• Bachelor’s degree in a relevant technical field; advanced degree preferred.
• 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles.
• Proven ability to build and manage high-performing teams.
• Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains.
• Demonstrated success in scaling SaaS, CX, AI or Enterprise Software businesses within the region.
• Exceptional communication and data‑driven storytelling skills, able to articulate complex concepts to diverse audiences.
• Strategic thinker with strong problem‑solving and innovation mindset.
• Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering.
• Results‑oriented, with a focus on measurable impact and performance improvement.
• Proficient in relevant enterprise software and tools.
• Proven ability to lead through change and drive transformation in complex, matrixed organizations.

To be eligible to apply for this role you must be legally permitted to work in Australia. #LI-KC1 #LI-Hybrid

Please note that Genesys will not accept resumes from agencies at this time.

About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built‑in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you’ll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Be the one building what's next – where AI, experience and impact come together.

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24-48 hours. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodations - such as application follow-ups or resume submissions - may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.