AI Product & Enablement Lead

AGL Energy Limited; Melbourne; Hybrid; AUD 110,000 - 170,000; Full time

Job summary

AGL Energy Limited in Melbourne is seeking an AI Product & Enablement Lead for a 12-month fixed-term role. You will partner with users to identify high-value AI opportunities and translate them into prioritized initiatives ready to design, build and adopt.

Based in Melbourne, you will interview, map workflows, define value and success measures, and create artefacts for users, leaders and engineers while developing education materials to support responsible AI adoption.

Qualifications

• Demonstrated experience in product discovery, business analysis or related role.
• Understanding of AI capabilities, risks and responsible adoption considerations.
• Workshop facilitation and process-mapping skills to turn needs into clear problems.

Responsibilities

• Plan and conduct interviews, workshops, surveys to understand current workflows.
• Document end-to-end workflows, data flows and dependencies.
• Assess AI usage, user maturity, pain points and unmet needs.
• Define value, success measures and adoption requirements for AI opportunities.
• Create current- and future-state artefacts for users and engineers.
• Develop education materials to help users understand AI use.
• Support pilots and releases with communications and adoption activities.
• Research AI market developments and make concise recommendations.
• Maintain a transparent pipeline of AI opportunities from discovery to adoption.

Skills

Product discovery

Business analysis

AI product management

Change management

Stakeholder engagement

Workshop facilitation

Tools

Open-source libraries awareness

Job description

Join the change. Electrify your future!

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.

Join the change. Electrify your future.

About the role

AGL’s Portfolio Valuation team has an exciting 12-month fixed term opportunity for an AI Product & Enablement Lead.

Based in Melbourne, you’ll partner with users to understand current workflows, identify where AI can add value and translate the strongest opportunities into clear, prioritised initiatives that can be designed, built and adopted.

What you’ll do:

• Plan and conduct interviews, workshops, surveys and observation sessions to understand how work is performed today
• Document end-to-end workflows, decision points, information flows and dependencies
• Assess current AI usage, user maturity, pain points, risks and unmet needs
• Define intended value, success measures and adoption requirements for AI opportunities
• Create clear current-state and future-state artefacts for users, leaders and engineers
• Develop practical education, guidance and reusable materials that help users understand where AI is suitable and how to use it effectively
• Support pilots and releases through communications, demonstrations, feedback and targeted adoption activities
• Research AI market developments, emerging use cases, vendor capabilities and relevant open-source libraries, sharing concise recommendations
• Maintain and prioritise a transparent pipeline of AI opportunities from discovery and validation through to build and adoption
• Translate prioritised opportunities into problem statements, user requirements, acceptance criteria and value measures

What you’ll bring:

• Demonstrated experience in product discovery, business analysis, service design, change, digital enablement or a related role
• Practical understanding of AI capabilities, limitations and common use cases, together with the data, privacy, cyber security, risk and responsible AI considerations that influence safe adoption
• Workshop facilitation and process-mapping skills, with the ability to turn ambiguous needs into clear problems and opportunities
• Interpersonal, written and presentation skills, with the ability to work effectively with business users, senior stakeholders and technical teams
• Demonstrated ability to prioritise opportunities using value, effort, risk, data readiness and user maturity, and define meaningful measures of success
• Knowledge of AI orchestration, automation and agentic workflow development will be highly regarded

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

At AGL, we use some AI-enabled tools to support recruitment administration. All hiring decisions are made by hiring leaders and Talent Solutions professionals, with human oversight throughout.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy .

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Solutions team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group

Information Technology/Digital