AI Pre-Sales Engineer

NICE Systems; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

NiCE is seeking an AI Presales Engineer to join the Presales team in Australia. You will work with Sales on discovery calls, demos, and POCs, acting as a trusted advisor bridging technology and business value for our CXone platform or stand-alone solutions.

The role focuses on advanced AI technologies, conversational AI, IVA, knowledge management, and agent assistance. You will partner with sales to support strategic deals and deliver tailored technical demonstrations.

Qualifications

• Experience as a consultant, sales engineer, or similar presales role.
• Experience in enterprise software within automation or contact center technologies.
• Experience with low-code platforms and conversational AI is a plus.
• Strong presentation and communication skills.
• Creative and design-oriented mindset.
• Ability to quickly learn and explain new technologies.

Responsibilities

• Partner with the sales team to support strategic deals.
• Participate in discovery calls and technical deep dives.
• Create and deliver presentations and customized demos.
• Design and recommend technical solutions aligned to customer needs.
• Analyze customer requirements and provide technical guidance.
• Collaborate cross-functionally on enhancements and customer requests.
• Provide technical support during the sales process.
• Stay current on the competitive landscape and perform comparisons.
• Provide internal technical training across teams.

Skills

Consulting experience

Enterprise software

Low-code platforms

Conversational AI

Presentation skills

Creative mindset

Learning new tech

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As part of the Presales team, the AI Presales Engineer will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value

The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.

The ideal candidate will have a deep understanding of advanced digital and AI technologies such as conversational AI, IVA, knowledge management, agent assistance and more.

How will you make an impact?

• Partnering with the sales team to support strategic deals
• Participatingin discovery calls and technical deep dives
• Creating and delivering presentations and customized demos
• Designing and recommending technical solutions aligned to customer needs
• Analyzing customer requirements andprovidingtechnical guidance
• Collaborating cross‑functionally on enhancements and customer requests
• Providing technical support during the sales process
• Staying current on the competitive landscape and performing comparisons
• Providing internal technical training across teams

Have you got what it takes?

• Experience as a consultant, sales engineer, or similar technicalpresalesrole
• Experience in enterprise software within automation or contact center technologies
• Experience with low-code platforms and conversational AI is a plus
• Strong presentation and communication skills
• Creative and design-oriented mindset
• Ability to quickly learn and explainnew technologies

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.