AI Observability & Lifecycle Lead — Platform Ops

Medibank; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Job summary

Medibank is seeking an AI Platform Observability & Lifecycle Lead to shape the enterprise AI observability and lifecycle governance. You will define monitoring standards for AI agents, copilots, models and services, and establish controls to enable scalable, responsible AI across the organisation.

You'll partner with architects, data specialists and delivery partners to drive safety, privacy and compliance while delivering an operating model that balances innovation with risk management.

Qualifications

• Observability, reliability engineering, service management and operational governance within complex enterprise environments.
• Demonstrated AI, cloud, platform or data services experience.
• Designing monitoring, telemetry, incident management and service assurance capabilities.
• AI governance or responsible AI/frameworks experience.
• Experience with Power Platform, Copilot Studio and Azure ecosystems.
• Leading cross-functional initiatives involving technology, risk, security and stakeholders.
• Developing roadmaps, operating models and enterprise-wide capability uplift programs.

Responsibilities

• Define and deliver Medibank's AI observability strategy and roadmap.
• Establish standards for monitoring AI health, performance, quality, safety, adoption and cost.
• Drive operational insight and continuous improvement through metrics, dashboards and alerting.
• Develop and maintain frameworks governing AI services from onboarding through retirement.
• Ensure AI services have clear ownership, risk classification, support models and review processes.
• Collaborate with agent developers, architects, data specialists and delivery partners to translate designs into buildable requirements.
• Establish monitoring and governance practices that support safety, transparency, privacy and compliance.
• Serve as subject matter expert for AI observability, lifecycle governance and operational governance.
• Provide evidence-based recommendations influencing investment, risk and operations decisions.

Skills

Observability

Reliability engineering

Service management

Operational governance

AI governance

Cross-functional leadership

Tools

Azure

Copilot Studio

Power Platform

Job description

Medibank is seeking an AI Platform Observability & Lifecycle Lead to shape the enterprise AI observability and lifecycle governance. You will define monitoring standards for AI agents, copilots, models and services, and establish controls to enable scalable, responsible AI across the organisation.

You'll partner with architects, data specialists and delivery partners to drive safety, privacy and compliance while delivering an operating model that balances innovation with risk management.