AI Customer Intelligence & Engagement Squad Lead
Medibank Private Limited
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Job summary
Medibank is embarking on an enterprise AI transformation. We’re seeking a Squad Lead, AI Customer Intelligence & Engagement to guide a multidisciplinary team of data scientists and marketing technology specialists.
You’ll embed AI-powered decisioning into customer journeys, drive hyper-personalisation and measurable improvements for customers and the business. Working with senior leaders across Marketing, Customer, Digital and Technology, you’ll shape the future operating model and governance
Job description
Medibank is embarking on an enterprise AI transformation. We’re seeking a Squad Lead, AI Customer Intelligence & Engagement to guide a multidisciplinary team of data scientists and marketing technology specialists.
You’ll embed AI-powered decisioning into customer journeys, drive hyper-personalisation and measurable improvements for customers and the business. Working with senior leaders across Marketing, Customer, Digital and Technology, you’ll shape the future operating model and governance
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