Purpose of the Role: The AI Infrastructure & Technology Consulting Lead is a strategic position responsible for transforming the IT Administration function into a profitable, customer-facing business unit. The role combines AI expertise, technical leadership, business development, consulting, and operational management to deliver innovative infrastructure, hosting, cloud, security, and AI solutions to external clients while ensuring internal technological excellence. This individual will serve as the key link between executive management and the technical team, driving commercial growth, enhancing service offerings, and establishing the IT division as a recognized consulting and technology solutions provider.
Key Responsibilities
- Strategic Leadership - 1. Develop and execute the strategy to establish the IT Administration department as an independent profit-generating business unit.
- Strategic Leadership - 2. Define and manage the roadmap for AI, infrastructure, hosting, and security service offerings.
- Strategic Leadership - 3. Drive the achievement of profitability targets, including the milestone of generating at least 25% of departmental costs through external projects.
- Strategic Leadership - 4. Monitor industry trends and identify opportunities related to AI, cybersecurity, cloud technologies, hosting solutions, and sovereign infrastructure.
- Business Development & Consulting - 1. Identify, develop, and convert new business opportunities within the B2B market.
- Business Development & Consulting - 2. Consult clients on AI infrastructure, private AI deployments, cloud migration, hosting, and security solutions.
- Business Development & Consulting - 3. Lead customer engagements from initial consultation through solution design and implementation.
- Business Development & Consulting - 4. Work closely with Marketing to define value propositions, create market-relevant content, and generate qualified leads.
- Business Development & Consulting - 5. Manage Marketing Qualified Leads (MQLs) and convert opportunities into revenue-generating projects.
- Business Development & Consulting - 6. Build long-term client relationships and become a trusted advisor on technology transformation initiatives.
- AI & Infrastructure Solutions- 1. Maintain deep knowledge of AI tools, platforms, and technologies utilized within the business.
- AI & Infrastructure Solutions- 2. Design and recommend solutions in:
- AI & Infrastructure Solutions- 3. AI hosting environments
- AI & Infrastructure Solutions- 4. Private and sovereign AI infrastructure
- AI & Infrastructure Solutions- 5. Cloud migration services
- AI & Infrastructure Solutions- 6. Linux-based hosting platforms
- AI & Infrastructure Solutions- 7. Data centre operations
- AI & Infrastructure Solutions- 8. Cybersecurity solutions
- AI & Infrastructure Solutions- 9. Infrastructure management and monitoring
- AI & Infrastructure Solutions- 10. Hermes Hosting and related hosting services
- AI & Infrastructure Solutions- 11. Evaluate emerging AI and security technologies for commercial opportunities and business application.
- Leadership & Team Management - 1. Lead, mentor, and organize technical teams.
- Leadership & Team Management - 2. Ensure alignment between customer requirements and technical delivery teams.
- Leadership & Team Management - 3. Establish clear processes, governance structures, and service standards.
- Leadership & Team Management - 4. Facilitate collaboration between technical specialists, sales, marketing, and management.
- Customer & Stakeholder Management- 1. Act as the primary interface between customers, management, and technical teams.
- Customer & Stakeholder Management- 2. Translate technical solutions into business benefits for clients and stakeholders.
- Customer & Stakeholder Management- 3. Ensure excellent client communication throughout the project lifecycle.
- Customer & Stakeholder Management- 4. Maintain high client satisfaction and long-term partnership growth.
- Operational Excellence - 1. Develop and implement scalable operational processes.
- Operational Excellence - 2. Ensure 24/7 service reliability and infrastructure stability.
- Operational Excellence - 3. Drive continuous improvement initiatives across hosting, support, and infrastructure operations.
- Operational Excellence - 4. Establish performance metrics and reporting frameworks for the profit unit.
Required Qualifications
- Education - 1. Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
- Education - 2. Relevant certifications in AI, cybersecurity, Linux administration, or infrastructure management are advantageous.
- Experience - 1. 8+ years of experience within IT infrastructure, hosting, cloud, cybersecurity, or data centre environments.
- Experience - 2. Proven leadership experience managing technical teams.
- Experience - 3. Experience working in organizations operating self-hosted infrastructure and 24/7 environments.
- Experience - 4. Strong Linux infrastructure and hosting experience.
- Experience - 5. Demonstrated success in technology consulting and customer-facing roles.
- Experience - 6. Experience selling technology solutions, hosting services, cloud services, or managed services.
- Experience - 7. Experience working within B2B sales environments.
- Experience - 8. Exposure to AI implementation, AI hosting, or AI-related technology services.