AI Engineer - AI Services

Westpac; Sydney; Hybrid; AUD 110,000 - 170,000; Full time

Job summary

Westpac is seeking a hands-on AI Engineer to design, build and support defined AI service features across software, data, AI, integration and UX. You will work with approved AI tools, maintaining human review, traceability and accountability in every delivery.

You’ll contribute to design reviews, code reviews, and incident learning while raising gaps and risks early to ensure reliable, secure AI outcomes within a hybrid Sydney/Melbourne team.

Qualifications

• Hands‑on engineering across software, data, AI services, integration and operations.
• Experience with APIs, events, data flows, service boundaries and error handling.
• Knowledge of secure coding, testing, CI/CD, observability, and production support.

Responsibilities

• Design, build, test, release and support AI service features and components.
• Engineer across software, data, AI, integration and UX as needed.
• Create clear code, tests, docs, runbooks and release evidence.
• Apply patterns for security, privacy, Responsible AI and resilience.
• Participate in design/code reviews, incident learning and improvement.
• Identify gaps, blockers and risks early.

Skills

Software engineering

Data engineering

AI services

Integration

Testing & operations

CI/CD

Observability

Security & privacy

Job description

• Sydney or Melbourne Based / Hybrid Working

Make an impact …

Join AI Services as a hands-on Engineer delivering defined AI features and components from design through to production support.

You will work across software, data, AI, integration and operations, using approved AI tools to improve delivery while keeping human review, traceability and accountability at the centre of every outcome.

What will you do?

• Design, build, test, release and support defined AI service features and components.
• Engineer across software, data, AI, integration and user experience where the work requires it.
• Create clear code, automated tests, documentation, runbooks and release evidence.
• Apply established patterns for security, privacy, Responsible AI, observability, recovery and operational resilience.
• Contribute to design reviews, code reviews, incident learning and continuous improvement.
• Raise unclear requirements, control gaps, defects, blockers and delivery risks early.

What you will bring to the table …

• Hands‑on engineering experience across software, data, AI services, integration, testing and operations.
• Working knowledge of APIs, events, data flows, service boundaries, identity, state, audit and error handling.
• Working AI service capability across ML, LLMs, RAG, agents, evaluation, tool controls, monitoring and fallback.
• Experience with secure coding, automated testing, CI/CD, observability and production support.
• An understanding of traceability, evidence, privacy, human approval and control‑aware delivery.
• Clear communication, curiosity, collaboration and a willingness to learn from review and operational feedback.

Your scope & work with purpose …

You will own defined features and components with growing autonomy, supported by Senior and Lead AI Engineers as you broaden your technical judgement and delivery scope.

Additionally, you will help deliver practical AI outcomes while applying Westpac engineering, security, privacy, Responsible AI, risk and operational resilience requirements. Approved AI tools may support delivery, but people remain accountable for design, controls, review and production decisions.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians, and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.