AI-Driven Site Reliability Engineer

Precisely

Sydney

On-site

AUD 110,000 - 170,000

Full time

39 hours ago

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Job summary

Precisely is seeking a Site Reliability Engineer to ensure reliability, performance, and scalability of its infrastructure across CEDAR (CCX), RapidCX (RCX), and Hosted Managed Services (HMS) environments. You will bridge software engineering and operations, building automation, observability tooling, and reliability standards to enable production readiness and operational excellence.

You will guide CI/CD, lead incident response, and drive post-incident analysis while collaborating with

Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
2-3 years of systems or infrastructure engineering experience in an enterprise production environment.

Responsibilities

Set and maintain reliability standards across CCX, RCX, and HMS, including SLOs, SLIs, error budgets, alerting, logging, tracing, and MTTR improvements.
Build and maintain infrastructure-as-code, deployment automation, monitoring, and observability tooling using Terraform, Ansible, Datadog, Python, and Bash.
Guide CI/CD and deployment standards while partnering with engineering teams to embed reliability, scalability, backup, recovery, and failure-mode planning into service design.
Review designs and lead Operational Readiness Reviews to validate production and disaster recovery readiness.
Lead major incident response, including incident command and clear stakeholder communication.
Produce root cause analyses, identify recurring issues, and implement preventive automation to reduce manual effort and improve reliability.
Maintain runbooks, reliability backlogs, and shared knowledge on monitoring gaps, incidents, lessons learned, and operational risks.
Use Precisely-provided AI tools for infrastructure code, incident analysis, troubleshooting, testing, runbooks, and documentation.
Ensure infrastructure meets security, compliance, vulnerability-remediation, and data-protection requirements, including applicable SOC 2 and FedRAMP standards.
Coach engineers, contribute to cross-team reviews, stay current with SRE practices, and participate in the rotating on-call schedule for critical escalations and changes.