AI-Driven Admin Team Leader | Hands-On Coach

MouldMen Pty Ltd

Gold Coast City

On-site

AUD 80,000 - 110,000

Full time

7 days ago

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Benefits offered by this job

KPI bonus

Gold Coast office

Job summary

MouldMen Pty Ltd on the Gold Coast invites an experienced Admin Team Leader to join our AI-first growth, remediation, and fast-paced trades business. Lead a small team of high performers, split roughly 80% hands-on work and 20% leadership, while collaborating directly with the Managing Director, Head of Field and Accounts.

You will own output, standards, morale and KPIs, with AI tools generating reports, meeting notes and dashboards to guide decisions.

Qualifications

Experienced admin or operations professional who has led a team while still doing the work.
Comfortable with accountability, both giving it and carrying it.
Numbers driven: you understand KPIs and what moves them.

Responsibilities

Work the floor with AI agents to manage phones, scheduling, job management and customer communication.
Own the team's KPIs and act immediately when metrics slip.
Coach and develop the team to grow their skills and expertise.
Hold people accountable and maintain high morale in a fast, high standards environment.
Be the first escalation point for the team, clients, property managers and field staff.
Ensure processes are followed and avoid unapproved shortcuts.
Distribute workload and set daily priorities.
Help hire and onboard new team members as we grow.
Spot and fix broken processes with the AI team.