Agent Development Manager

Decagon; Mackay Regional; Remote; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Supportive team culture

Ongoing training

Travel allowance

Job summary

Drummond Golf, NSW – Remote Franchise Development Manager, is a field-based role partnering with franchise owners to grow sales, profitability and customer experience across NSW. You’ll work from the Sydney DG Head Office but operate remotely, using coaching and data-driven insights to deliver sustainable results while upholding brand standards.

You should bring 3–5+ years in franchise support or regional management, strong P&L experience, and the ability to influence owners through coaching

Qualifications

• 3–5+ years’ experience in franchise support, business development, regional management, retail operations or similar commercial advisory role.
• Proven experience managing P&L performance, budgets and multi-site retail KPIs.
• Strong commercial and financial acumen with ability to turn data into actionable insights.

Responsibilities

• Partner with Franchise Partners to develop business plans, sales strategies, and growth initiatives.
• Analyse business performance, financial results, and key retail KPIs to identify opportunities and drive improvement.
• Conduct regular business reviews and provide coaching on sales, profitability, labour, inventory, and operational performance.
• Support Franchise Partners to build capable teams through recruitment, onboarding, training, and leadership development.
• Drive compliance with brand, merchandising, operational, and customer experience standards.
• Advise on inventory management, stock control, shrinkage reduction, and business risk management.
• Act as the key link between Head Office and the franchise network, supporting the implementation of commercial and marketing initiatives.
• Build strong relationships and influence positive business outcomes through coaching rather than direct authority.

Skills

Franchise management

Business development

P&L management

Retail operations

Coaching

Job description

State Franchise Development Manager (NSW) – Remote

Sydney DG Head Office

Posted today

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Job Description

We’re looking for a commercially minded Franchise Business Partner to act as a trusted advisor to our Franchise Partners in NSW, helping them grow sales, improve profitability, enhance customer experience, and build high-performing businesses.

This is a newly created role based in the field where you’ll work closely with franchise business owners across your region, using data-driven insights, coaching, and influence to deliver sustainable commercial outcomes whilst protecting Drummond Golf brand standards and operational excellence.

The Role

• Partner with Franchise Partners to develop business plans, sales strategies, and growth initiatives.
• Analyse business performance, financial results, and key retail KPIs to identify opportunities and drive improvement.
• Conduct regular business reviews and provide coaching on sales, profitability, labour, inventory, and operational performance.
• Support Franchise Partners to build capable teams through recruitment, onboarding, training, and leadership development.
• Drive compliance with brand, merchandising, operational, and customer experience standards.
• Advise on inventory management, stock control, shrinkage reduction, and business risk management.
• Act as the key link between Head Office and the franchise network, supporting the implementation of commercial and marketing initiatives.
• Build strong relationships and influence positive business outcomes through coaching rather than direct authority.

About You

You’ll be an experienced commercial leader with a passion for helping business owners succeed.

We’d like you to bring to this role:

• 3-5+ years’ experience in franchise support (sporting goods experience would be advantageous), business development, regional management, retail operations, or a similar commercial advisory role
• Proven experience managing P&L performance, budgets, and multi-site retail KPIs.
• Strong commercial and financial acumen with the ability to turn data into actionable business insights
• Exceptional relationship-building, coaching, and influencing skills.
• Experience working within a franchise environment and partnering with independent business owners would be looked upon favourably
• Confidence presenting performance insights and recommendations to stakeholders at all levels
• You will need to have a current driver’s licence and willingness to travel regularly throughout the NSW area. A car allowance will be provided.
• Knowledge of golf would be advantageous

Working for Drummond Golf

• Supportive environment to help you succeed
• Ongoing training
• Work with a great team who are passionate about golf
• Join DG at an exciting time of growth in this newly created role where you’ll have the opportunity to build, influence and enhance the future direction of our stores in your Region