Aged Care Performance & Efficiency Leader

BaptistCare NSW & ACT; Australia; On-site; AUD 120,000 - 160,000; Full time

Job summary

BaptistCare NSW & ACT is seeking a Business Efficiency Lead to strengthen performance, productivity and sustainability across Residential Aged Care and Retirement Living. The role directly supports quality care, regulatory compliance and better outcomes for residents across Australia.

You will lead operational improvements, simplify processes, optimise workforce models and drive change initiatives with senior leaders and frontline teams to improve efficiency and care delivery.

Qualifications

• Tertiary qualification in Business, Health Management or related discipline.
• 5+ years in business efficiency, operational improvement or similar roles.
• Strong knowledge of residential aged care regulations (AN ACC and Aged Care Quality Standards).
• Exceptional analytical skills turning data into insights.
• Experience improving workforce models, rostering and productivity outcomes.

Responsibilities

• Drive efficiency and productivity across Residential Aged Care and Retirement Living, reducing administrative burden.
• Optimize workforce models and strengthen regulatory compliance with care minutes and ANACC requirements.
• Turn funding and data into practical, sustainable operating solutions.
• Partner with leaders to deliver change initiatives that improve performance, compliance and technology outcomes.

Skills

Business/Health Mgmt

Operational improvement

Regulatory knowledge

Data analytics

Workforce modelling

Stakeholder engagement

Residential aged care sector

Education

Business/Health Mgmt degree

MBA desirable

Tools

Regulatory standards

Job description

BaptistCare NSW & ACT is seeking a Business Efficiency Lead to strengthen performance, productivity and sustainability across Residential Aged Care and Retirement Living. The role directly supports quality care, regulatory compliance and better outcomes for residents across Australia.

You will lead operational improvements, simplify processes, optimise workforce models and drive change initiatives with senior leaders and frontline teams to improve efficiency and care delivery.