Aged Care: Customer Engagement & Onboarding Specialist

YNA Your Nursing Agency; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training and development

Employee Assistance Program (EAP)

Competitive remuneration

Job summary

YNA Your Nursing Agency is seeking a proactive Customer Engagement Specialist to join our Adelaide team, based in Fullarton, SA. You will be the primary contact for prospective clients and families, guiding them through the aged care journey with a warm, professional approach.

You will manage enquiries, coordinate appointments, and support onboarding, working closely with Care Partners to ensure timely engagement and positive client experiences.

Qualifications

• Experience in the aged care sector with an understanding of the Australian aged care system.
• Strong customer service skills and ability to build relationships with clients and stakeholders.
• Proven administrative experience with attention to detail and organisational skills.

Responsibilities

• Handle incoming enquiries and referrals with timely, compassionate service.
• Manage leads and referrals through the Aged Care portal with accurate records.
• Coordinate appointments between clients and Care Partners, including diary management.
• Make inbound/outbound calls to clients, families, and external providers.
• Maintain prospective client waitlists and ensure regular communication.
• Collaborate with Care Partners to support onboarding and client growth.
• Coordinate communications, newsletters, events, and focus groups.
• Perform general admin duties: data entry, correspondence, and reporting.

Skills

Customer engagement

Administrative skills

Diary management

Communication skills

Organisational skills

Proactive mindset

Tools

Microsoft 365

Aged Care portal

Job description

YNA Your Nursing Agency is seeking a proactive Customer Engagement Specialist to join our Adelaide team, based in Fullarton, SA. You will be the primary contact for prospective clients and families, guiding them through the aged care journey with a warm, professional approach.

You will manage enquiries, coordinate appointments, and support onboarding, working closely with Care Partners to ensure timely engagement and positive client experiences.