Aged Care Community Coordinator – Home Support Lead

Kalyra; Mount Barker; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Meal and entertainment card

Flexible working arrangements

Annual appreciation events

Wellbeing programs

Job summary

Kalyra is seeking a CHSP Community Coordinator to lead person-centred home support, build relationships with customers and families, and manage care plans and teams to deliver high-quality ageing-at-home outcomes.

You will coordinate home support workers, respond to referrals, and ensure excellent customer experience while promoting independence and wellbeing. This is a permanent full-time role based in Mt Barker.

Qualifications

• Strong case management capability, including assessment, planning and coordination of care.
• Demonstrated skills in personal care and supporting complex customer needs.
• Effective leadership and team building skills with the ability to support and guide staff.
• Highly developed customer service skills with a focus on quality and continuous improvement.
• Strong organisational skills with the ability to prioritise, plan and delegate work effectively.
• Ability to work autonomously within guidelines while escalating matters appropriately.
• Proven conflict resolution skills and ability to manage challenging situations professionally.
• Experience providing staff support, coaching and counselling.
• High standard of written communication, producing clear and timely documentation.
• Excellent interpersonal and communication skills with the ability to engage diverse stakeholders.
• Strong problem-solving skills and ability to exercise sound judgement while maintaining confidentiality.
• Demonstrated experience managing teams and systems, with knowledge of aged care, relevant legislation (Aged Care Act, WHS) and care management systems.

Responsibilities

• Build strong, positive relationships with customers, families and stakeholders to support engagement and participation.
• Maintain open, approachable communication and resolve issues promptly and professionally.
• Collaborate across teams to ensure customer needs are understood and delivered effectively.
• Manage complaints with empathy, professionalism and timely resolution.
• Manage CRM systems (e.g. AlayaCare, My Aged Care) and support accurate client records.
• Promote and match services to customer needs, identifying opportunities for additional supports and referrals.
• Contribute to service growth through community engagement, education and strategic lead generation.
• Deliver a high-quality, person-centred customer experience focused on wellbeing, independence and active ageing.
• Work collaboratively with multidisciplinary teams to support communication and continuity of care.
• Develop and manage individual care plans and resource allocation aligned to customer goals.
• Monitor and review service delivery, adjusting plans as needed to ensure outcomes and effective use of funding.
• Undertake the Program Assistant role (as required), to complete scheduling of CHSP client service rosters to ensure the right people are in the right place at the right time.

Skills

Case management

Care coordination

Leadership

Customer service

Communication

Problem solving

Education

Certificate IV in Aged Care or Community Services

Senior First Aid Certificate

Current SA driver’s licence

Police clearance

Job description

Kalyra is seeking a CHSP Community Coordinator to lead person-centred home support, build relationships with customers and families, and manage care plans and teams to deliver high-quality ageing-at-home outcomes.

You will coordinate home support workers, respond to referrals, and ensure excellent customer experience while promoting independence and wellbeing. This is a permanent full-time role based in Mt Barker.