Aged Care Admin Team Lead | Flexible Part-Time

svha; Melbourne; Vor Ort; AUD 40.000 - 60.000; Teilzeit

Benefits dieser Stelle

Salary packaging

Public transport access

Professional development

Wellbeing programs

Zusammenfassung

St Vincent's Hospital Melbourne (SVHM) in Melbourne's Kew area is seeking an Administration Team Leader to oversee the administration function across Residential Aged Care Services, including Berengarra, Auburn House and Prague House. The role reports to the Deputy Operations Manager and focuses on service excellence and compliant admin practices.

You will lead staff, coordinate workforce planning, and drive continuous improvement, ensuring high-quality customer service for residents and

Qualifikationen

• Leadership and staff development experience.
• Ability to deliver high quality customer service and resolve enquiries and complaints.
• Experience overseeing resident administration processes and documentation.

Aufgaben

• Lead and coordinate the administration team across sites.
• Ensure timely resolution of resident/service enquiries and complaints.
• Oversee admissions, transfers and discharge documentation and compliance.
• Manage communications with residents, families and stakeholders.

Kenntnisse

Leadership

Customer service

Communication

Documentation

Jobbeschreibung

St Vincent's Hospital Melbourne (SVHM) in Melbourne's Kew area is seeking an Administration Team Leader to oversee the administration function across Residential Aged Care Services, including Berengarra, Auburn House and Prague House. The role reports to the Deputy Operations Manager and focuses on service excellence and compliant admin practices.

You will lead staff, coordinate workforce planning, and drive continuous improvement, ensuring high-quality customer service for residents and