Aged Care Admin Team Lead — Service Excellence

St Vincent's Private Hospital Toowoomba; Melbourne; Sur place; AUD 38 000 - 58 000; Temps partiel

Avantages offerts par ce poste

Salary packaging

Permanent, part-time 24 hours per week

Kew location

Résumé du poste

St Vincent's Hospital Melbourne is seeking an Administration Team Leader for Residential Aged Care Services. You will lead the administration team across Berengarra, Auburn House and Prague House, coordinating support services and ensuring excellent resident and family experiences.

Reporting to the Deputy Operations Manager and aligning with SVHM objectives, the role focuses on service excellence and process improvement.

Qualifications

• Leadership experience in an admin team
• Delivery of high-quality resident/customer service
• Oversee admissions, transfers, discharges and documentation
• Current National criminal history check or willingness to obtain

Responsabilités

• Lead and coordinate the RACS administration team, including workforce planning, performance management and staff development.
• Deliver high-quality resident and customer service, ensuring timely resolution of enquiries, complaints and complex administrative matters.
• Oversee resident administration processes, including admissions, transfers, discharges, record management and documentation compliance.
• Manage resident and family communications, including feedback, service updates and engagement activities.
• Current National criminal history check, or willing to obtain.

Connaissances

Leadership

Staff development

Administration management

Customer service

Description du poste

St Vincent's Private Hospital Toowoomba – Melbourne VIC

5d ago , from St Vincent's Private Hospital

• Excellent benefits including salary packaging
• Kew location
• Challenging and rewarding work environment
• Friendly and dynamic team
• Permanent, Part Time 24 hours per week

About the Role
Reporting to the RACSDeputy Operations Manager and working in partnership with the RACS Leadership Team, the Administration Team Leader is responsible for leading the administration function and coordinating the delivery of administrative and operational support services across Residential Aged Care Services, including Berengarra, Auburn House and Prague House.

The role ensures the consistent provision of high-quality customer service, effective resident administration processes, and compliant administrative practices across all sites. Through day-to-day leadership, coaching and support of administration staff, the Administration Team Leader drives service excellence, continuous process improvement, and positive experiences for residents, families, visitors and stakeholders, while contributing to the achievement of Residential Aged Care Services’ operational and strategic objectives

Classification for this position will be HS3.

Your Contribution
• Lead and coordinate the RACS administration team, including workforce planning, performance management and staff development.

• Deliver high-quality resident and customer service,ensuring timely resolution of enquiries, complaints and complex administrative matters.
• Oversee resident administration processes, including admissions, transfers, discharges, record management and documentation compliance.

• Manage resident and family communications, including feedback, service updates and engagement activities.
• Current National criminal history check, or willing to obtain.

What we Offer
• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• Salary Packaging – Increase your take home pay!
• Location with easy access to public transport (109 tram)
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement
• Flexible working arrangements including if eligibility criteria are met

About St Vincent's Hospital Melbourne's Residential Aged Care Services
St Vincent’s Hospital Melbourne (SVHM) operates three Residential Aged Care Services (RACS) facilities: Berengarra, Auburn House, and Prague House, collectively providing permanent and respite care for 165 residents. These services encompass mainstream aged care, psychogeriatric care, and specialist programs for individuals with mental health diagnoses, acquired brain injuries and / or a history of homelessness. All facilities are registered NDIS providers. The role is primarily based at St George’s Health Service (SGHS) in Kew, with responsibilities across campuses and aged care sites.

Residential Aged Care Services (RACS) sits within the Continuing Care Program at SVHM, which also includes Subacute Services (Rehabilitation, Geriatric Medicine, Palliative Care Services), Bed Based Transition Care, Community Services (HIP, ACAS, GP Liaison) and Healthcare for the Homeless Program.

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application
Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at ***************@svha.org.au

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