Aged Care Admin & Resident Services Officer

Randstad; Adelaide; On-site; AUD 55,000 - 70,000; Full time

Job summary

Randstad is seeking an experienced Business Support Officer to assist the Retirement Living Coordinator and provide reception services for residents within the Independent Living Village. The role emphasizes confidential handling of information and efficient administrative support.

The ideal candidate will have administrative or customer-focused experience, solid IT and Microsoft 365 skills, and the ability to work both collaboratively and autonomously in a respectful environment.

Qualifications

• Experience in an administrative or customer-focused position.
• Experience in the Aged Care industry is preferred but not essential.
• Proficient with Microsoft 365 and common IT tools.
• Demonstrated confidentiality, accuracy and attention to detail.

Responsibilities

• Assist the Retirement Living Coordinator to welcome and orient residents.
• Collaborate on hospital admissions and discharges for residents.
• Provide warm, professional reception to visitors in the Village.
• Maintain consumer records in the CRM system and handle inquiries.
• Perform general administrative tasks and support monthly communications.
• Prepare and distribute Resident Hand Books, Welcome Packs and documentation.
• Manage office supplies and assist with information updates.
• Coordinate communications and participate in meetings as required.
• Support team with ad hoc duties and continuous improvement efforts.

Skills

Administrative skills

Customer service

IT literacy

Microsoft 365

Confidentiality

Teamwork

Time management

Tools

CRM software

MS Office

Job description

Randstad is seeking an experienced Business Support Officer to assist the Retirement Living Coordinator and provide reception services for residents within the Independent Living Village. The role emphasizes confidential handling of information and efficient administrative support.

The ideal candidate will have administrative or customer-focused experience, solid IT and Microsoft 365 skills, and the ability to work both collaboratively and autonomously in a respectful environment.