Aged Care Admin & Front‑Office Specialist

Gladstone Community Linking Agency; Gladstone Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Your Day entitlement – one additional

Job summary

Gladstone Community Linking Agency (GCLA) is seeking a Full-Time Aged Care Administration Assistant to support leaders, and systems that impact service quality, compliance, and outcomes for people we support.

This hands-on, detail-driven role sits at the center of our organisation, ensuring smooth day-to-day operations, accurate records, and a professional front-of-house experience aligned with GCLA values.

Qualifications

• Demonstrated experience in administration and/or customer service.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and competing priorities.
• Strong communication and interpersonal skills.
• High level of computer literacy (Microsoft Office and internal systems).
• Ability to maintain confidentiality and professionalism.
• Current Blue Card (Working with Children Check).
• Current NDIS Worker Screening Check (Yellow Card).
• Certificate III in Business Administration or similar.
• Experience within disability, aged care, or community services.

Responsibilities

• Provide administrative support to operational teams and senior staff.
• Perform data entry, document management, filing and system updates.
• Maintain accurate and up-to-date records across internal systems.
• Assist with preparation of reports, correspondence and documentation.
• Support compliance-related administrative functions in line with GCLA policies.
• Assist reception during peak periods, including answering and directing phone calls.
• Respond to internal and external enquiries in a professional and timely manner.
• Maintain confidentiality of customer and organisational information.
• Support a positive and professional customer experience.
• Identify and report risks, incidents or concerns in line with organisational processes.

Skills

Administration experience

Customer service

Organisational skills

Attention to detail

Microsoft Office

Confidentiality

Reception duties

Education

Certificate III in Business Administration or similar

Job description

Gladstone Community Linking Agency (GCLA) is seeking a Full-Time Aged Care Administration Assistant to support leaders, and systems that impact service quality, compliance, and outcomes for people we support.

This hands-on, detail-driven role sits at the center of our organisation, ensuring smooth day-to-day operations, accurate records, and a professional front-of-house experience aligned with GCLA values.