After Hours Support Worker

The Salvation Army Australia; Ulverstone; On-site; AUD 33,000 - 39,000; Part time

Benefits offered by this job

NFP salary packaging

Employee Assistance Program

Discounts and lifestyle benefits

Fitness Passport

Purchase leave scheme

Parental Leave 12 weeks

Paid leave for TSA activity

Inclusive, supportive team culture

Job summary

The Salvation Army Australia is seeking an After-Hours Support Worker to provide support for residents of the Bridge Program in Ulverstone, Tasmania. The role focuses on policy compliance after hours, crisis response, and assisting residents with immediate needs.

The position is fixed-term, part-time (16 hours per week), with shifts including weekday sleepovers and weekend coverage. Salary aligned to SCHADS Award Level 3.

Qualifications

• Certificate IV level qualification in AOD or Mental Health or related field.
• Current First Aid Certificate.
• Current Working with Vulnerable Persons Check and National Police Check.

Responsibilities

• Provide after-hours support for residents and ensure program policy compliance.
• Support case workers and assess client needs during after-hours.
• Manage immediate or crisis situations outside business hours.
• Maintain hygiene and tidiness in client rooms and common areas.
• Establish effective relationships that encourage participation and self-determination.
• Assist clients to access support services and community resources.
• Support the team to implement case plans in line with TSA standards.

Education

Certificate IV in AOD or Mental Health

First Aid Certificate

Working with Vulnerable Persons Check

Job description

Number Of Positions Available

1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

After Hours Support worker for residential Alcohol and Other Drug rehabilitation.

The After-Hours Support Worker provides after-hours support for residents within the Bridge Program, an AOD recovery treatment centre. The role involves ensuring program policy compliance during after-hours, supporting case workers, assessing client needs, and managing immediate/crisis situations outside of business hours.

Why this role matters

We offer a range of services including Harm Reduction and Primary Health Services as well as a range of treatment types (including residential treatment centres, community-based support programs, counselling and withdrawal management services). We work to a modern, evidence-based and holistic Model of Care which can be viewed here: https://www.salvationarmy.org.au/scribe/sites/auesalvos/files/need-help/AOD_National_Model_of_Care.pdf

About The Role

The Bridge Alcohol and Other Drug recovery Program operates within the Tasmanian Division of The Salvation Army Southern Territory (TSA).

As the After-Hours Support Worker, you will provide after hours support for residents of the Bridge Program and support a team of case workers by ensuring residents comply with policy and procedures of the program after hours.

This is a fixed-term, part-time position (16 hours per week) based in Ulverstone, Tasmania. Salary will be paid in accordance with SCHADS Award Level 3.

The successful candidate must be available to work a variety of shifts, including weekday sleepover shifts.

Shift Patterns Include

• Weekday sleepover shifts (Monday to Thursday): 4:00pm - 8:00am
• Friday and Saturday sleepover shifts: 4:00pm - 8:30am
• Weekend day shifts (Saturday and Sunday): 8:00am - 4:00pm

Flexibility to work across these shift types is essential.

How You Will Make An Impact

• Maintain the centre to a high level of cleanliness and tidiness, this includes client rooms and common areas
• Provide clients accessing the service with a welcoming and responsive initial contact and ensure urgent and immediate needs are addressed
• Take appropriate preventative action in relation to potential high-risk situations
• Provide assistance to assess client issues, needs and circumstances and develop strategies to address needs
• Establish effective relationships with clients that encourage self-determination and participation and support them to improve their situation
• Provide support to clients to implement case plans in accordance with TSA case management models and standards of practice
• Assist clients to access support services and establish community supports

What You Will Bring

• Certificate IV level qualification in relevant field e.g. AOD or Mental Health or related field and/or relevant experience
• Ability to understand and respond to the needs of individuals experiencing AOD issues
• A current and valid First Aid Certificate
• A current Tasmanian Drivers licence
• A current Working with Vulnerable Persons Check
• A willingness to undergo a National Police Check

What We Offer

• Maybe eligible to NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program - Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration