Advisor, People Operations

International Convention Centre Sydney (ICC Sydney); Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free daily meals

Discounted car parking

Paid wellbeing leave

Volunteer leave and parental leave

Salary sacrificing options

Exclusive health insurance offers

Job summary

ICC Sydney is seeking an enthusiastic Advisor, People Operations to manage HR transactional queries and support the People and Culture team. You will supervise People Operations activities and drive continuous improvement while ensuring compliance.

In this fast-paced role you will handle Tier 1/2 HR queries, administer onboarding and offboarding, coordinate recruitment administration, and uphold data protection standards.

Qualifications

• Minimum of 2 years in an HR generalist function.
• Tertiary qualification in Human Resources or related business discipline.

Responsibilities

• Deliver HR support and triage Tier 1/2 queries via service channels.
• Oversee onboarding and offboarding processes for ICC Sydney staff.
• Coordinate bulk recruitment administration including contracts, job ads, and interview guides.
• Champion HR compliance and audit efforts to protect data and minimise risk.
• Support and improve HR administration across the employee lifecycle.

Skills

HR generalist

Customer service

Education

HR-related degree

Job description

About this opportunity

We are looking for an enthusiastic and detail-oriented Advisor, People Operations to join our award-winning People and Culture team and be responsible for managing all HR transactional queries for the business.

The Advisor, People Operations has a supervisory responsibility for ensuring the People Operations team supports the People and Culture team and ICC Sydney business units, delivering consistently high levels of HR support and advice while driving continuous improvement initiatives and effectively managing compliance.

In this role, you will;

• Responsible for the delivery of the HR support and contact centre functions. Field Tier 1 and 2 HR queries and provide triage services for all other queries. Service management via service now ticketing and an operational call centre.
• Oversee the delivery of the HR administration requirements throughout the employee life cycle with a continuous improvement lens.
• Support the onboarding and offboarding process for all ICC Sydney team members, including the delivery of orientation, induction and plans that facilitate a smooth transition into and out of the business.
• Oversee and assist in the delivery of bulk recruitment services to the business and provide the administrative and organisational service for the overall recruitment function. This includes all contracts, letter development, organisational charts, position descriptions, job ads and interview guides.
• Champion the HR compliance and audit effort to ensure ICC Sydney people data is protected and risk is minimised. Ensure active, timely and accurate people records are maintained.

Why ICC Sydney?

ICC Sydney offers more than just a job - we provide the chance to be part of something extraordinary. We create world class experiences while fostering a collaborative, inclusive culture where your ideas and skills are valued.

As part of our team, you'll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Heavily discounted car parking and onsite dry cleaning.
• Additional and generous leave opportunities including paid wellbeing leave, volunteer leave and parental leave.
• Purchased leave, novated leasing and salary sacrificing options.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets.
• A coffee and pastry on us, on your birthday.
• Regular professional development and learning opportunities.
• We encourage your work life balance and offer flexibility to suit you.
• As an international company, Legends Global can offer future career opportunities throughout our global network of venues.
• CBD location close to public transport and in the heart of the Darling Harbour precinct.

ICC Sydney is committed to prioritising equitable, sustainable and innovative practices for all team members and visitors. This includes people with all abilities, First Nations Peoples, people across all generations, LGBTQIA+ individuals, new Australians, parents and carers, and families of all structures. Our diverse, passionate team drives a culture of collaboration, inclusion and service excellence.

Required Skills & Experience

You will be a true People and Culture generalist, who is approachable to all levels of the business as well as being adaptable and able to handle changing priorities and tasks. This is a fast-paced and highly varied role which requires a go-getter, with a positive attitude and willingness to learn.

Ideally, you would have a minimum of 2 years' experience in a Human Resources generalist function with competency in most areas outlined above as well as a tertiary qualification in Human Resources or a related business discipline.

Experience working within the Hospitality/Events/Retail industry would be advantageous, however not essential.

Don't be discouraged if your experience doesn't perfectly align with every requirement. We're open to developing the right person and encourage applications from candidates who are eager to learn and grow.

To be eligible for employment you must have valid working rights in Australia.

Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process.

Join us at ICC Sydney, where you can bring your best, whole self to a team that truly puts people first.