Advisor Governance

NSW Department of Customer Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

NSW Department of Customer Service is seeking an Advisor Governance to support governance, risk and assurance functions from the Sydney CBD with hybrid/flexible work options.

You will lead and participate in risk and compliance activities, help design and manage projects, and contribute to strategic and continuous improvement initiatives while communicating with diverse audiences and influencing outcomes.

Qualifications

• Experience managing governance programs in risk or a similar area.
• Ability to design and manage projects to support business outcomes.
• Contribute to strategic and continuous improvement plans.
• Communicate well to a variety of audiences in different formats.
• Negotiate and influence outcomes with peers to ensure optimal service delivery.
• Maintain awareness of issues, policies and solutions relevant to your area of expertise.

Responsibilities

• Lead and participate in regular risk and compliance network meetings to share ideas on best practice.
• Support delivery of risk and compliance functions across the Department.
• Develop and implement risk and compliance capabilities and systems.
• Assist in the implementation of a new system solution for risk and compliance functions.

Job description

Advisor Governance, Ongoing opportunity, based in Sydney CBD + hybrid/flexible working options available

• Clerk Grade 7/8, salary: $116,981 - $129,492+ super, commensurate with experience
• Based in Sydney CBD, with hybrid/ flexible working options available

About Us

Governance, Risk and Assurance (GRA) supports the Department of Customer Service (DCS) by implementing robust governance standards, systems and policies. The Team encompasses the functions of Compliance, Enterprise Risk, Internal Control Systems, management. We work together to help DCS reduce the risk from our operations, promote a culture of compliance and maintain effective reporting and control management systems.

About the Role

We are looking for someone who understands the legislative landscape we work in and can support the delivery of the risk and compliance functions across the Department.

To understand and work with our partners within the Department, you will lead and participate in regular risk and compliance network meetings where we share ideas on best practice and learn from each other. We work with risk and compliance champions across the department to build capability, monitor and maintain a view of risk and compliance management across DCS, ensure the enablers meet organisational needs, and provide information to senior leadership critical to understanding delivery of our strategic obligations.

We need someone who can contribute to the development of the risk and compliance functions, convey needs and provide the technical skills to support delivery. You will have experience advising, influencing and working with colleagues who are strong in their field but need help in getting a view of the bigger picture.

You will play a lead role supporting these functions, with a particular focus on our tools and systems. You will also play a key role in the process to implement a new system solution for our key functions of risk and compliance.

To be successful in this role, you will:

• Have experience in managing governance programs in risk or a similar area
• Be able to design and manage projects to support business outcomes
• Contribute to strategic and continuous improvement plans
• Be able to communicate well to a variety of audiences in different formats
• Negotiate and influence outcomes with peers to ensure optimal service delivery
• Maintain awareness of issues, policies and solutions relevant to your area of expertise

Salary

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date

10am Wednesday 16th September

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

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Information on adjustments available for the recruitment process