Senior Advisor Governance

NSW Department of Customer Service; Sydney; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Wellbeing programs

Career development opportunities

State-of-the-art offices

Job summary

NSW Department of Customer Service is seeking a Senior Advisor Governance to support the Business Continuity Management team in a temporary capacity until 24 August 2028. Based in Sydney CBD (McKell), the role offers Clerk grade 9/10 with a salary of $133,348 - $146,945 plus super, with opportunities for career development.

The role focuses on strengthening resilience, readiness and governance across business continuity and crisis management, collaborating across stakeholders to deliver

Qualifications

• Experience in business continuity and crisis management.
• Ability to prepare briefings and governance papers.
• Strong stakeholder engagement and communication.

Responsibilities

• Engage with stakeholders to understand priorities and manage issues.
• Prepare and present committee papers and governance docs.
• Support uplift of governance practices and continuous improvement.
• Collaborate across teams to deliver consistent outcomes.
• Contribute to a capable, professional team environment.
• Support business continuity activities, training and exercises.
• Assist with incident and crisis response coordination.

Skills

Stakeholder management

Communication

Analytical thinking

Governance

Job description

Senior Advisor Governance

An opportunity has become available for a motivated individual to join the Business Continuity Management team as a Senior Advisor, Governance within the GRA Enterprise Risk & Compliance team.

• Temporary opportunity until 24 August 2028
• Clerk grade 9/10, Salary $133,348 - $146,945 per annum plus super
• Located in Sydney CBD (McKell)
• State of the art offices
• Wellbeing programs and resources available
• Excellent career development and learning development opportunities

About the role

This role supports the Business Continuity Manager to strengthen the department's resilience, readiness and governance practices across business continuity and crisis management. It will suit someone who is organised, collaborative and able to work across stakeholders to deliver practical outcomes in a dynamic environment.

In this role you will

• Engage with stakeholders to understand business continuity and crisis management priorities and challenges, manage issues and support resolution
• Prepare and present briefings, committee papers, reports and governance documentation to support informed decision making
• Support the uplift of business continuity and crisis management governance practices and continuous improvement
• Work collaboratively across teams and functions to deliver consistent, high-quality outcomes
• Contribute to a capable and professional team environment
• Support business continuity activities, including planning, documentation, training and exercise design and delivery
• Assist with incident and crisis response coordination, including governance, reporting and resource support.

To be successful in this role

You will have strong stakeholder management skills, sound judgement, attention to detail and demonstrate the ability to:

• Manage competing priorities and deliver to deadlines
• Analyse issues and provide practical, well-reasoned solutions
• Communicate clearly for different audiences
• Maintain high standards of accuracy, quality and confidentiality
• Deliver work aligned to best practice

Experience required in business continuity and crisis management, including

• Documentation review and analysis
• Training and awareness
• Exercise planning and delivery
• Incident and crisis response support

Closing Date

Monday 7th September 2026 @10am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

Adjustments to the recruitment process for candidates

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process