Advisor - Expression Of Interest

Nsw Department Of Customer Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

NSW Department of Customer Service seeks an Advisor to provide high-level executive and secretariat support to the Office of the Secretary. The role involves coordinating governance forums, preparing advice, and delivering strategic analysis across sensitive, high-profile matters in a fast-paced environment.

You will work with executives, business units and central agencies to support informed decision-making, governance, and the department's priorities, including stakeholder engagement and

Qualifications

• Experience delivering high‑level executive briefings, reports, submissions or policy documents.
• Ability to translate complex information into clear, concise advice.
• Strong analytical and problem-solving skills with risk assessment.
• Proven stakeholder engagement across diverse audiences.

Responsibilities

• Support key governance bodies including the Executive Leadership Team and the Independent Agency Forum.
• Coordinate, review and prepare advice for the DCS Executive Leadership Team.
• Conduct research, analyse information and prepare advice for informed decisions.
• Support delivery of key initiatives, projects and strategic priorities across the Department.
• Contribute to governance improvements and strengthen oversight and relationships.

Skills

Executive support

Secretariat support

Analytical skills

Stakeholder engagement

Policy briefing

Education

Tertiary qualifications

Job description

Clerk Grade: 07/08 Salary Range: $116,981 - $129,492 + super Employment Type: Full-Time, Up to 6 months, with possibility of extension Location: Haymarket with hybrid working arrangements. This role is principally office-based, with four days per week onsite required.

Salary Grade 07/08, with the base salary for this role starting at $116,981 base plus superannuation

The Office of the Secretary is seeking an Advisor to join the team. This is a unique opportunity to work on matters that directly support the Secretary. If you thrive in a fast-paced environment, enjoy working on complex and high-profile issues, and are passionate about delivering high-quality advice and outcomes, we'd love to hear from you.

About the Role

As an Advisor, you will deliver high‑level executive and secretariat support across a broad range of complex issues. This role supports the efficient operation of the Office of the Secretary and overseeing the coordination of executive forums, contributing to effective governance and the overall performance of the Department, as well as supporting the Secretary with strategic advice.

This role working closely with executives, business units and central agencies, you will provide strategic support, analysis and coordination across a range of sensitive and high-profile matters.

Key Responsibilities

• Support the operation of key governance bodies including the Executive Leadership Team and the Independent Agency Forum.
• Coordinate, review and prepare advice for the DCS Executive Leadership Team.
• Conduct research, analyse information and prepare advice to support informed decision-making.
• Support the delivery of key initiatives, projects and strategic priorities across the Department.
• Contribute to process improvement initiatives and help strengthen organisational governance, including monitoring and oversight.
• Build and maintain effective relationships with internal and external stakeholders.

About You

We're looking for a motivated and resilient professional who can confidently navigate a complex and dynamic environment.

To be successful in this role, you will demonstrate:

• Exceptional written and verbal communication skills, with the ability to translate complex information into clear, concise and actionable advice.
• Experience preparing high-quality briefings, reports, submissions or policy documents for senior stakeholders.
• Strong analytical and problem-solving skills, with the ability to assess issues, identify risks and recommend practical solutions.
• Proven stakeholder engagement and relationship management skills across a diverse range of audiences.
• Excellent organisational skills, attention to detail and the ability to manage competing priorities and tight deadlines.
• Experience working within Cabinet, Cabinet Committee, Ministerial or Parliamentary environments will be highly regarded.
• A collaborative mindset and commitment to delivering outstanding customer-focused outcomes.
• Sound judgement, discretion and the ability to work with sensitive and confidential information.
• Demonstrated ability to manage sensitive issues with discretion, prioritising matters effectively for the Secretary.

• Relevant tertiary qualifications and/or equivalent professional experience.

Closing Date

Monday, September 21st, 2026 at 10:00 am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Advisor - Expression of Interest • Sydney, NSW, AU