Advisor - Charitable Fundraising and Not for Profits

NSW Department of Customer Service; Sydney; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible working

Hybrid work

Employer superannuation

Competitive salary

Ongoing development

Job summary

NSW Department of Customer Service is seeking an Advisor for Charitable Fundraising and Not-for-Profits in Sydney. The role focuses on administering and regulating charitable fundraising entities across NSW, ensuring compliance and strong regulatory outcomes.

Key responsibilities include evaluating complex matters, delivering regulatory guidance, handling escalations, and leading projects. The role offers flexible/hybrid arrangements and a competitive salary package with employer superannuation.

Qualifications

• Experience interpreting legislation, policy or regulatory frameworks (charities/not-for-profit ideal).
• Experience in government/regulatory/compliance environments.
• Strong written and verbal communication for briefs, reports and recommendations.
• Analytical, problem-solving and project-management skills.
• Ability to manage competing priorities in fast-paced settings.
• Strong stakeholder engagement and relationship management.

Responsibilities

• Assess complex charitable fundraising and not-for-profit matters and provide evidence-based determinations.
• Provide authoritative advice on regulatory matters and legislative requirements.
• Manage complex enquiries, complaints and escalated matters with clear decisions.
• Lead/regulatory projects with planning, risk management and reporting.
• Identify systemic issues from data and trends to improve outcomes.

Skills

Charitable fundraising

Regulatory compliance

Regulatory advisory

Stakeholder engagement

Analytical thinking

Project management

Job description

Advisor - Charitable Fundraising and Not for Profits

NSW Department of Customer Service – Sydney NSW

Title: Advisor - Charitable Fundraising and Not for Profits
Grade: Clerk Grade 7/8, $116,981 - $129,492 (base plus employer superannuation)
Temporary role, up to June 2028
Location: NSW Fair Trading office locations
Agency: NSW Fair Trading

Are you passionate about supporting charities and not-for-profit organisations while ensuring legislative compliance and strong regulatory outcomes?
We are looking for a charitable fundraising subject matter expert who will lead the effective administration and regulation of charitable fundraising entities across New South Wales.

Key responsibilities

• Assess complex charitable fundraising and not-for-profit matters and make evidence-based recommendations or determinations in accordance with legislation, policy, delegations and procedural fairness requirements.
• Provide authoritative, timely and practical advice on complex or sensitive regulatory matters, emerging issues and legislative requirements relating to the sector.
• Manage complex enquiries, complaints and escalated matters, identifying regulatory risks, determining appropriate action and communicating clear reasons for decisions.
• Lead and deliver regulatory projects and initiatives, including planning, consultation, risk and issue management, implementation, evaluation and reporting.
• Analyse operational data, intelligence, sector trends and stakeholder feedback to identify systemic issues, emerging risks and opportunities to improve regulatory outcomes.
• Develop and maintain procedures, templates, briefs, reports and education materials that support consistent decision‑making and sector compliance.
• Provide technical guidance, quality assurance, coaching and mentoring to team members, and promote consistent application of legislation, policy and procedures.
• Build and maintain productive relationships with charities, not-for-profit organisations, sector representatives and State and Commonwealth agencies to support information sharing, coordinated action and consistent regulatory practice.
• Lead or support risk‑based compliance and regulatory activities, including referrals to and collaboration with investigation, intelligence and enforcement teams where required.
• Exercise sound judgement, manage competing priorities and escalated significant legal, operational or reputational risks with clear options and recommendations.

About you

To be successful in this role, you will have:

• Experience interpreting and applying legislation, policy or regulatory frameworks, preferably within the charities or not-for-profit sector.
• Experience within government, regulatory, compliance, legal, governance or investigations environments.
• Strong written and verbal communication skills, including the ability to prepare correspondence, external communications, briefs, reports, submissions and recommendations.
• Strong analytical, problem‑solving, project management and systems skills.
• Proven ability to manage competing priorities and work effectively in a fast‑paced environment.
• Well-developed stakeholder engagement and relationship management skills.

What we offer

• Meaningful work that supports charities and community organisations across NSW.
• Flexible and hybrid working arrangements.
• Ongoing learning and development opportunities.
• A collaborative and supportive team environment.
• Competitive salary package, including employer superannuation contributions.

Join us and help strengthen confidence, transparency and integrity across NSW's charitable fundraising and not-for-profit sectors.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date: Tuesday 6th October, 2026 (11:59pm)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .