Adventure Travel Specialist

Dream Voyages; Byron Bay; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Fully remote work

Onboarding and training

Collaborative team environment

Clear growth paths

Job summary

Dream Voyages is seeking an Adventure Travel Specialist to join our team in a fully remote role. You will connect with clients, understand their travel needs, and book journeys via email, chat, and phone with enthusiasm and accuracy.

You will resolve issues quickly, spot trends in feedback to tailor future bookings, and nurture post‑booking relationships to ensure ongoing support. Onboarding is comprehensive, with a collaborative team and clear growth paths.

Qualifications

• Customer-facing experience is beneficial.
• Strong written and verbal communication required.
• Comfort with technology and AI tools is a plus.

Responsibilities

• Understand clients' travel needs, preferences and budgets.
• Book journeys via email, chat and phone with accuracy.
• Resolve issues to ensure smooth travel from booking to homecoming.
• Spot trends in feedback to personalize future bookings.
• Improve response processes to reduce delays and boost satisfaction.
• Nurture post-booking relationships for ongoing support.
• Deliver high-touch service with empathy and expertise.

Skills

Customer service

Communication

Tech-savvy

Travel passion

Job description

Adventure Travel Specialist - Remote

We're looking for a Adventure Travel Specialist to join our team and help people turn their adventure travel dreams into reality.

What You'll Do

• Connect with clients to understand their travel needs, preferences, and budgets.
• Book seamless journeys via email, chat, and phone—transforming inquiries into confirmed trips with enthusiasm and accuracy.
• Resolve issues quickly, turning concerns into happy outcomes and ensuring smooth travel from booking to homecoming.
• Spot trends in client feedback to refine services and personalize support for future bookings.
• Optimize response funnels, minimizing delays and boosting client satisfaction scores.
• Nurture post-booking relationships, ensuring clients feel supported before, during, and after every trip.
• Deliver high-touch service with empathy, expertise, and a genuine smile.

Nice to Have

• Travel industry savvy (preferred, not required — zero experience also welcomed)
• Stellar written and verbal communication skills
• Comfort with technology and AI tools (we'll train you on the rest)
• Passion for travel, adventure and curiosity about the world

What You Get

• Fully remote work
• Comprehensive onboarding and training
• Great team atmosphere with collaborative, supportive colleagues
• Growth potential with clear paths to leadership and higher earnings

Who We Are

We curate journeys that embrace dreams and turn them into reality. We believe travel and adventure should be transformative and lifelong memories, that's why we partner with advisors who share that passion.