Advanced On-site Technician

Fujitsu; Cairns Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Volunteering leave

Best in-class reward programs

Job summary

Fujitsu is seeking an Advanced On-Site Technician in Cairns to provide technical support, including installation and troubleshooting across desktop and infrastructure services. The role emphasizes a strong customer-focused approach and requires experience in Windows environments. Ideal candidates will demonstrate problem-solving skills and a commitment to diversity in the workplace. Fujitsu offers tailored career paths and prioritizes an inclusive culture with benefits like flexible work arrangements.

Qualifications

• Experience troubleshooting and maintaining PCs in a Windows environment.
• Strong customer focused approach in dealing with clients.
• Proven experience in troubleshooting software conflicts and performance issues.

Responsibilities

• Support desktop, infrastructure, and services across multiple technology streams.
• Respond to and resolve incidents within agreed SLA.
• Maintain and manage customers' physical infrastructure.

Skills

Troubleshooting Windows PCs

End user technology support

Customer-focused approach

Desktop management tools

Troubleshooting desktop and smart devices

Tools

Desktop diagnostic tools

Job description

About the role

We are seeking an Advanced On-Site Technician. Provide technical support activities as part of Service Delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Responsibilities and Accountabilities

• Support of desktop, infrastructure, and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Printer etc.
• Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
• Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
• Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
• All customer interactions and activities are logged and maintained in the correct client ITSM tool.
• Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.

Requirements and Experience

• Experience troubleshooting and maintaining PCs in a Windows environment.
• Experience with end user technology support
• Experience troubleshooting and maintaining a range of devices.
• Strong customer focused approach in dealing with clients.
• Proven experience with desktop management tools.
• Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.
• Proven experience in troubleshooting software conflicts and performance issues.
• Proven experience in use desktop diagnostic tools.
• Basic knowledge of the ITIL framework.

Why Fujitsu?

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.