Admissions Operations & Information Coordinator

Monash University; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Professional development

Diversity & inclusion

Job summary

Monash University Accommodation is seeking an Information and Services Coordinator to run the day-to-day operations of the Admissions team, ensuring high-quality service for current and prospective students. You’ll guide staff, coordinate workloads, rostering and training, and provide accurate information on on-campus and off-campus accommodation options.

You’ll support applications, offers and allocations, handle complex enquiries, and drive improvements to systems and communications using

Qualifications

• Experience coordinating a customer-focused administrative or service function.
• Strong organisational skills and ability to manage competing priorities.
• Hands-on approach to customer service and process improvement.

Responsibilities

• Coordinate day-to-day operations of the Admissions team and provide staff support.
• Manage workloads, rostering and training; oversee information on campus & off-campus accommodations.
• Handle complex inquiries and uphold a consistent customer experience.
• Leverage data and reporting to identify trends and support decision-making.

Skills

Customer service

Workload coordination

Team support

Stakeholder communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Google Suite

AI tools

Job description

Monash University Accommodation is seeking an Information and Services Coordinator to run the day-to-day operations of the Admissions team, ensuring high-quality service for current and prospective students. You’ll guide staff, coordinate workloads, rostering and training, and provide accurate information on on-campus and off-campus accommodation options.

You’ll support applications, offers and allocations, handle complex enquiries, and drive improvements to systems and communications using