Information And Services Coordinator

Monash; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible and hybrid working

Supportive workplace culture

Job summary

Monash University is seeking an Information and Services Coordinator for its Accommodation team in Clayton, VIC. You will oversee day-to-day Admissions operations, guide staff, manage rosters and training, and ensure accurate information on accommodation options for current and prospective students.

The role emphasizes delivering high-quality customer service, handling complex inquiries, and using data and AI tools to inform decisions.

Qualifications

• Experience coordinating a customer-focused administrative or service function.
• Hands-on approach to customer service with sound judgement and initiative.
• Ability to develop and implement effective operational processes and systems.

Responsibilities

• Coordinate the day-to-day operations of the Admissions team.
• Oversee workloads, rostering and training for Admissions staff.
• Provide information on on-campus and off-campus accommodation options.
• Support accommodation applications, offers and allocations and manage complex inquiries.
• Identify improvements to systems, processes and communications using data and reporting.

Skills

Customer service

Organisational skills

Communication

Analytical ability

Emotional intelligence

Tools

Microsoft Office

Google Suite

AI tools

Job description

• Amplify your impact at a world top 50 University
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

As an Information and Services Coordinator with Monash University Accommodation you’ll coordinate the day-to-day operations of the Admissions team, ensuring the efficient delivery of high-quality customer service to current and prospective students. You’ll provide guidance and support to Admissions staff, coordinate workloads, rostering and training, and oversee the provision of accurate and consistent information relating to on-campus accommodation, admissions processes and off-campus accommodation options.

You’ll play a key role in supporting accommodation applications, offers and allocations, managing complex enquiries and service issues, and ensuring a consistent and positive customer experience. You’ll also identify and implement improvements to systems, processes and communications, develop operational procedures and knowledge resources, and use data, reporting and AI tools to identify trends and support decision-making. Building strong relationships with internal stakeholders and external accommodation providers will also be an important part of the role.

About You

You’ll have experience coordinating a customer-focused administrative or service function, with strong organisational skills and the ability to manage competing priorities, coordinate workloads and support a team to deliver excellent outcomes. You’ll bring a hands‑on approach to customer service, sound judgement and initiative, and the ability to develop and implement effective operational processes and systems.

You’ll be a highly confident communicator with strong analytical and problem‑solving skills and the ability to manage complex enquiries and negotiate positive outcomes with a diverse range of stakeholders. You’ll have highly developed digital and systems skills, including experience with Microsoft Office, Google Suite and AI tools, and be comfortable using data and reporting to inform improvements. Importantly, you’ll bring strong emotional intelligence and the ability to foster positive team dynamics, understand the needs and motivations of team members, and create a supportive and collaborative working environment.

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.

In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at [e-mail] in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre‑employment and/or background checks required for the role, as determined by the University.

Position Description: Information and Services Coordinator

Applications Close: Wednesday 30 September 2026, 11:55pm AEST

Information and Services Coordinator Clayton, VIC, AU