Academic Support Officer

Acknowledge Education; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

$1,500 annual PD allowance

Health insurance discounts through Bup

Job summary

Acknowledge Education is seeking an Academic Student Support Officer to assist students in developing academic skills, improving communication, and understanding academic integrity. You’ll collaborate with Course Coordinators to identify needs, deliver workshops, and manage Academic Misconduct cases per AE policies.

You will work with teaching staff to support diverse student cohorts, contribute to continuous improvement, and refer students to internal services when necessary.

Qualifications

• Strong communication and interpersonal skills.
• Excellent time management and ability to prioritise.
• Confident using technology and learning platforms.
• Able to work independently and as part of a team.
• Experience supporting students from diverse cultural and linguistic backgrounds.
• Proficient in Word, PowerPoint, and Excel.

Responsibilities

• Deliver workshops on academic skills and integrity.
• Support students referred by Course Coordinators through learning plans and progress monitoring.
• Process Academic Misconduct cases following AE policy.
• Collaborate with staff to enhance student academic outcomes.
• Contribute to continuous improvement and report on student support activities.
• Refer students to appropriate internal services when needed.

Skills

Communication

Time management

Tech competency

Teamwork

Intercultural sensitivity

MS Office suite

Education

Master’s degree in TESOL, Education or related field

Tools

Word

PowerPoint

Excel

Job description

About AE

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.

We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.

Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you’re looking to make an impact in an organisation with momentum, this is the right time to join us.

Job Description

• Fix Term Contract - Finishing Sept 2026 (Maternity Leave Cover)
• Full Time

We’re seeking an Academic Student Support Officer to assist students in developing their academic skills, improving communication, and understanding academic integrity. You’ll work closely with Course Coordinators and teaching staff to identify student needs, deliver workshops, and process Academic Misconduct cases in line with AE policies.

Key Responsibilities

• Deliver workshops on academic skills and integrity.
• Support students referred by Course Coordinators through learning plans and progress monitoring.
• Process Academic Misconduct cases following AE policy.
• Collaborate with staff to enhance student academic outcomes.
• Contribute to continuous improvement and report on student support activities.
• Refer students to appropriate internal services when needed.

About You

• Strong communication and interpersonal skills.
• Excellent time management and ability to prioritise.
• Confident using technology and learning platforms.
• Able to work independently and as part of a team.
• Experience supporting students from diverse cultural and linguistic backgrounds.
• Proficient in Word, PowerPoint, and Excel.
• Master’s degree in TESOL, Education or a related field.

Desirable

• Experience in academic support or tertiary teaching.
• Understanding of academic integrity principles and student learning needs.

Why join AE

• Opportunities to grow within the organisation
• $1,500 annual professional development allowance
• Incredibly committed and supportive team of student-centric professionals
• Health insurance discounts through Bupa
• Be part of a fast-moving, agile private provider where decisions turn into action quickly
• Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuringwe’reattracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.