Admissions Coordinator

HammondCare; Newcastle City Council, Scone, Cardiff; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Parental leave - 14 weeks

Flexible working options

Discounts on products and services

Discounted healthcare memberships

Employee assistance program

Wellbeing programmes

Referral bonuses

Career development opportunities

Job summary

HammondCare is seeking an Admissions Coordinator for our Waratah site, with responsibilities spanning sourcing prospective residents, driving occupancy, and coordinating with hospitals and social workers. The role includes travel to Scone quarterly and occasional work at Cardiff; a valid Australian Driver’s license is essential.

You will liaise with the Residential Care Operations team to explain services and costs while guiding prospective residents through the admission process, ensuring

Qualifications

• At least 3 years of experience in a busy administration role.
• Experience in a sales capacity is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Drive the enquiries to arrivals process and pipeline for prospective residents.
• Manage stakeholder relationships internal and external.
• Clarify services and costs to prospective residents and their representatives.
• Assist admission decisions with Residential Care Operations team.
• Develop efficient processes to understand residents’ needs and preferences.

Skills

Communication skills

Sales experience

CRM experience

Drivers license

Tools

Salesforce

CRM systems

Job description

About us

HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise. When it comes to our people - those we serve and those who serve - we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs. We've been caring for people for over 90 years - so, if you love to care, join us, and make a career move that matters. It's not just care. It's HammondCare.

The opportunity

The role of Admissions Coordinator is responsible for managing and driving our sales pipelines for our Waratah residential site. This includes sourcing and supporting prospective residents, and their representatives, and meeting occupancy targets; as well as partnering with prospective alliances in care (eg hospitals, social workers, etc), communicating clearly the services and benefits HammondCare offers. Alongside local Residential Care Operations colleagues, the role will also work to ensure that prospective residents, and their representatives, understand the service delivery and financial costs associated with the provision of Residential Services. The Admissions Coordinator will liaise with the residential management team to ensure the best possible decision can be made with respect to the admission of new residents. This is a permanent on-site, full-time role based at our residential home in Waratah with the flexibility to work in Cardiff from time to time. The role also supports our Scone site and will require travel to Scone once every three months with overnight stays. An Australian Driver’s licence and access to your own car is essential.

What we can offer you

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
• Additional leave purchase options and 14 weeks paid parental leave
• Flexible working options
• Discounts on everyday products and services
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
• Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family
• Health & Wellbeing programmes
• Reward & Recognition programmes
• Referral bonuses
• Career and professional development opportunities

Responsibilities

• Drive and own the \"enquiries to arrivals\" process and pipeline, for potential residents into HammondCare Residential Care while delivering on occupancy targets
• Proactive stakeholder and relationship management (internal and external)
• The development and implementation of a streamlined, timely and positive experience for prospective residents journey into our Residential Care services in collaboration with the Regional Admissions Lead and together with the Residential Care Operations team articulate HammondCare's differentiated services to prospective residents and their representatives, communicating clearly the services and benefits HammondCare offers
• Ensure that prospective residents and their representatives understand the costs associated with moving into residential aged care, and the different payment options that are available to them
• Provide all necessary information to key stakeholders, to ensure the best possible decision can be made with respect to admission of new residents
• Create streamlined and timely processes in order to understand prospective resident’s, and their representatives’, needs, goals and preferences and admit them to those HammondCare Residential services which best meet their needs
• In consultation with Regional Admissions Lead, actively implement and improve the enquiry to admission plans to meet Residential Services targets
• Leadership and effective day-to-day management of the residential care, \"sales\" pipeline for the site
• Conduct surveys with our residents/families
• Effectively promote our organisational reputation, driving occupancy levels and fulfilling our mission in consultation with the Regional Admissions Lead
• Maintain strong and effective relationships with the Residential Care Operational teams, Marketing, Finance and other key internal and external stakeholders
• Develop effective and efficient communications with prospective residents and their representatives
• Actively develop regular networking with other HammondCare services and external related organisations (in local clinical and social networks) to promote Residential Care and facilitate clear referral pathways for prospective residents
• Understanding and use of CRM systems to manage data and relationships

About you

• Commitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in Action
• At least 3 year’s demonstrated experience in a busy administration role
• Experience working in a sales capacity
• Excellent communication skills, both written and oral
• The ability to engage with external stakeholders and develop relationships to better promote HammondCare
• Ability to work independently and as part of a team
• Empathy, compassion and patience with the ability to build rapport and trust
• Financial acumen
• Experience and knowledge of Aged Care fees and charges and be able to apply this to the preparation of resident agreements – desirable
• Experience working in the aged care section – desirable
• Salesforce experience – desirable

Pre- Employment Checks

All short-listed applicants will be asked to consent to a criminal record check and references.

Our Commitment to Inclusivity

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise. We've been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life’s most difficult circumstances. Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do. It's not just care, it's HammondCare. We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years. Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care. We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills. Plus, enjoy a $1,000 bonus for successful employee referrals. As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits! Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres. When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.