Administrator / Customer Service (Servicing Department)

Frontline Human Resources; Gold Coast City; On-site; AUD 50,000 - 66,000; Full time

Benefits offered by this job

Immediate starts

Potential for full-time

Job summary

Frontline Human Resources is seeking an Administrator / Customer Service representative for the Servicing Department in Ormeau, Queensland. The role offers an hourly wage of $41.75 and a Monday-to-Friday, 6am to 2pm shift with immediate starts and potential progression to full-time.

The successful candidate will coordinate service requests, liaise with customers and technicians, manage orders and records, and maintain efficient office administration while upholding health and safety standards.

Qualifications

• Experience in a manufacturing, production or process environment.
• Current LF Forklift Licence with experience operating a counterbalance forklift.
• Ability to perform repetitive manual handling tasks (lifting, wrapping, stacking).
• Strong commitment to workplace health and safety and following procedures.
• Reliable work ethic in a fast-paced team and meeting targets.

Responsibilities

• Coordinate and manage customer service requests for the servicing department, ensuring enquiries, repairs and maintenance requests are actioned promptly.
• Liaise with customers, service technicians and internal departments to schedule service appointments and provide progress updates.
• Process and maintain service orders, quotes, invoices and customer records using internal systems.
• Respond to customer enquiries via phone and email, resolving issues and escalating complex matters where needed.
• Coordinate technician schedules, allocate service jobs and help ensure timely job completion.
• Maintain accurate administrative records and support the servicing team with reporting and data entry.

Skills

Manufacturing experience

Customer service

Administrative skills

LF forklift licence

Health and safety awareness

Teamwork

Tools

MS Office

CRM software

Job description

Administrator / Customer Service (Servicing Department)

• Enjoy a competitive hourly wage of $41.75 per hour
• This role offers work Monday to Friday, 6am to 2pm
• Immediate starts available and opportunity to transition to full time

The Role

FHR currently have multiple opportunities for an experienced Administrator / Customer Service Representative to join our client that specialises in glass industry. This opportunity is located in Ormeau (Queensland) and we have immediate starts available for the candidates who're successful in their application for these positions.

• Enjoy a competitive hourly wage of $41.75 per hour
• This role offers work Monday to Friday, 6am to 2pm
• Elevate your career within the organisation with the potential for full-time employment for the right candidate
• Experience a workplace culture that prioritises health and safety, ensuring a secure environment for you to perform your duties

Key Responsibilities

• Coordinate and manage customer service requests for the servicing department, ensuring enquiries, repairs and maintenance requests are actioned promptly.
• Liaise with customers, service technicians and internal departments to schedule service appointments and provide regular updates on job progress.
• Process and maintain accurate service orders, work requests, quotes, invoices and customer records using internal systems.
• Respond to customer enquiries via phone and email, resolving issues professionally and escalating complex matters where required.
• Coordinate technician schedules, allocate service jobs and assist with ensuring jobs are completed within agreed timeframes.
• Maintain accurate administrative records and support the servicing team with reporting, data entry, filing and general day-to-day office administration.

Skills & Experience

• Previous experience in a manufacturing, production, or process work environment.
• Current LF Forklift Licence with proven experience operating a counterbalance forklift safely.
• Ability to perform repetitive manual handling tasks, including lifting, wrapping, and stacking products.
• Strong commitment to workplace health and safety, with the ability to follow standard operating procedures and quality requirements.
• Reliable work ethic with the ability to work effectively in a fast-paced team environment and meet production targets.

Our Company

Established in 2001 and still privately owned, Frontline Human Resources has a legacy of creating opportunities for workers through recruitment, labour hire, and group training for apprentices. Australian owned and operated, FHR has branches across Victoria, New South Wales, South Australia, and Queensland. We work with a large network of employers, from local businesses to major household names.

Working with FHR

At FHR, we celebrate people who are proud to be different. We value Safety, Integrity, Diversity, Courage, and Passion. We stand by these values in the way we act, and the people we hire.

All employees are backed by our:

• Unwavering commitment to workplace safety
• National footprint and industry expertise
• Reliable back-office and high compliance.

We are an equal opportunity employer, committed to providing working environments that embrace and value diversity and inclusion.