Administrator

Allan Hall Business Advisors; Orange City Council; On-site; AUD 60,000 - 72,000; Full time

Job summary

MBC Group Services is seeking a highly organized administrator to support client experience and operations in a growing accounting firm located in NSW.

You will implement efficient cloud-based workflows using Xero, FYI, CAS 360 and DocuSign, helping to improve processes and client experience while developing your career within a collaborative team.

This role offers stability, variety, and opportunities to grow as the firm expands.

Qualifications

• Experience in administration within accounting or professional services is preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proactive, solutions-focused with high attention to detail and good communication.

Responsibilities

• Serve as a key contact for clients, handling phone and email enquiries and reception duties.
• Collect and organise client information to support accounting, bookkeeping and SMSF teams.
• Coordinate meetings, manage diaries and schedule appointments.
• Prepare, distribute and lodge documents and reports.
• Maintain accurate records across FYI, Xero, CAS 360 and DocuSign.
• Support compliance processes such as ASIC renewals and audit administration.
• Assist with general office coordination and administration tasks.
• Support marketing activities including events, social media and promotions.
• Manage competing priorities to ensure deadlines and workflows stay on track.
• Contribute to process improvements and support a positive team culture.

Skills

Administration

Client relationships

Multitasking / time management

Digital literacy

Education

Cert III/IV in Business Administration

Tools

Xero

FYI

CAS 360

DocuSign

Job description

MBC Group Services is seeking a highly organised, technology-savvy administrator who enjoys building strong client relationships and creating efficient ways of working. This is an opportunity to become a central part of a growing accounting firm where you'll influence client experience, support business operations and contribute to ongoing process improvement.

We're looking for someone who enjoys finding better ways of working, embraces technology and takes pride in creating efficient, well-organised systems. You'll work with modern cloud-based platforms including Xero, FYI, CAS 360 and DocuSign while helping the firm continuously improve processes and client experience.

As the firm continues to advance, there will be opportunities to take on greater responsibility and continue your career development in a team focused environment.

Why Join MBC Group Services?

MBC Group Services is a 25-person accounting firm with a strong reputation for building long-term client relationships and delivering high-quality advice.

• Supportive Team Culture – Work in an easy-going, collaborative environment where the team work together to provide excellent client service.
• Relationship-Driven – Be part of a firm that values strong, long-term partnerships with clients and each other.
• Quality Client Base – Work with clients across agriculture, trades, earthmoving and hospitality, with a focus on quality client relationships over volume.
• Forward-Thinking Firm – Work with modern cloud-based systems and digital workflows that streamline processes, improve efficiency and support a better client experience.
• Stable & Growing Business – Join a firm with clear growth plans and a role that can grow with you over time.

MBC Group Services is seeking a highly organised, technology-savvy administrator who enjoys building strong client relationships and creating efficient ways of working. This is an opportunity to become a central part of a growing accounting firm where you'll influence client experience, support business operations and contribute to ongoing process improvement.

We're looking for someone who enjoys finding better ways of working, embraces technology and takes pride in creating efficient, well-organised systems. You'll work with modern cloud-based platforms including Xero, FYI, CAS 360 and DocuSign while helping the firm continuously improve processes and client experience.

As the firm continues to advance, there will be opportunities to take on greater responsibility and continue your career development in a team focused environment.

Why Join MBC Group Services?

MBC Group Services is a 25-person accounting firm with a strong reputation for building long-term client relationships and delivering high-quality advice.

• Supportive Team Culture – Work in an easy-going, collaborative environment where the team work together to provide excellent client service.
• Relationship-Driven – Be part of a firm that values strong, long-term partnerships with clients and each other.
• Quality Client Base – Work with clients across agriculture, trades, earthmoving and hospitality, with a focus on quality client relationships over volume.
• Forward-Thinking Firm – Work with modern cloud-based systems and digital workflows that streamline processes, improve efficiency and support a better client experience.
• Stable & Growing Business – Join a firm with clear growth plans and a role that can grow with you over time.

Your Role

As a key member of our Client Services team, you will play an important role in keeping the business running smoothly and delivering a high-quality client experience. Your responsibilities will include:

• Acting as a key point of contact for clients, including managing phone and email enquiries/reception duties and creating a professional and supportive experience.
• Collecting and organising client information to support Accounting, Bookkeeping and SMSF teams.
• Coordinating meetings, managing diaries and scheduling appointments.
• Preparing, distributing and lodging documents and reports.
• Maintaining accurate records across systems including FYI, Xero, CAS 360 and DocuSign.
• Supporting compliance processes such as ASIC renewals and audit administration.
• Assisting with general office coordination, including maintenance and administration tasks.
• Assisting with marketing activities, including events, social media and promotional opportunities.
• Managing competing priorities and ensuring deadlines and workflows stay on track.
• Contributing to process improvements and supporting a positive, professional team culture.

What You Bring

• Strong administration experience (experience in an accounting or professional services firm highly regarded).
• Confidence interacting with clients, both in person and across phone and email.
• Excellent organisation skills with the ability to manage multiple priorities and deadlines.
• High attention to detail and a proactive, solutions-focused approach.
• Strong communication skills and the ability to work across multiple teams.
• Strong digital literacy and confidence learning new systems, with an interest in technology-enabled ways of working (experience with Xero, FYI, CAS 360 is desirable).
• A positive, professional attitude and willingness to support team success.
• A genuine interest in building a long-term career in administration, with strong potential for future growth.
• Formal qualifications are not essential; however, a Cert III or IV in Business Administration is advantageous.
• Full Australian working rights.
• Drivers license required.

Take the Next Step in Your Admin Career

If you’re looking for a role where you’re genuinely valued, trusted, and given the opportunity to grow - this is your chance to build a long-term career within a respected and growing firm.

Only shortlisted candidates will be contacted. Thank you for your understanding.

Additional information

• Take ownership of a varied role supporting clients, accountants & the business
• Work with modern cloud-based systems and digital workflows
• Make an impact across client experience, operations & process improvement