Administrator

NHS Jobs; Liverpool; On-site; AUD 42,000 - 52,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an experienced administrative professional to respond to telephone, email and general enquiries, escalate queries as needed, and maintain comprehensive electronic health records per SOP. The role includes meeting support, minute taking, and coordinating with clinical teams and other agencies to ensure timely information handling.

The post holder will propose improvements to local protocols, manage supplies, and produce reports and

Responsibilities

• Respond to telephone, e-mail and general enquiries, ensuring messages are emailed or actioned and escalated as required.
• Sort and prioritise incoming queries in line with written guidance.
• Provide Meeting Support & Minute Taking and capture accurate minutes.

Job description

Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, escalating enquiries as and when required. Sort and prioritise incoming queries in line with the written guidance Provide Meeting Support & Minute Taking Capturing accurate minutes Organising meeting papers Supporting clinical teams, and operational/corporate meetings Provide demographic details of cases when requested. Liaise with colleagues at all levels both within the team and across other agencies and in other organisations to request and compile health information in a timely manner. The post holder will propose any necessary changes of local protocols to aid service improvement, and to ensure that all standard operating procedures and guidance documents are kept up to date. Maintain appropriate supplies for the team, being responsible for all necessary ordering of supplies/ equipment. Produce statistics, documents and reports using various computerised systems as appropriate, for example data relating to key performance indicators. To highlight any operational concerns regarding administrative systems so that they can be reviewed. Participate in all necessary mandatory and targeted training to update skills and knowledge. Maintain comprehensive electronic health records as per standard operating procedures. Deal with all communications/correspondence confidentially as per Information Governance Policy and information sharing guidance. To ensure the creation of new clinical records. The post holder shall as necessary, provide cover for and undertake duties of absent colleagues.

Liverpool University Hospitals NHS Foundation Trust