Administrator

Sylvanvale; City of Melbourne; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Salary packaging benefits

Annual leave loading 17.5%

Extra annual leave option

Employee Assistance Program (EAP)

Not-for-profit employer

Job summary

Sylvanvale is seeking a proactive administrator to provide quality client-focused support to the Practice and Compliance Team. You will coordinate Learning & Development activities, manage records, and act as a key liaison with internal stakeholders to ensure timely reporting and KPI achievement.

The role requires strong data handling skills, experience with MS Office, and the ability to manage multiple tasks while maintaining accuracy.

Qualifications

• Excellent technology capability including MS Office applications.
• Focus on process improvement and quality.
• Strong attention to detail and stakeholder communication.
• Ability to coordinate multiple projects and maintain records.

Responsibilities

• Coordinate Learning & Development events and activities.
• Liaise with internal stakeholders to improve attendance at training.
• Maintain accurate and timely recordkeeping across systems.
• Lodge and report in the Incident Management System.
• Coordinate the Sylvanvale RPA Panel and related records.
• Support the Practice and Compliance Team as required.

Skills

MS Office proficiency

Process improvement

Attention to detail

Stakeholder management

Data reporting

Tools

NDIS Proda portal

Job description

At Sylvanvale, our purpose is to enable people with disability to live independently and make choices about the lives they want to lead. We partner with people, families, employees and communities to deliver support grounded in our values of belonging, choice, respect, safety and contribution. Based on our 2026 Staff Engagement Survey results, Sylvanvale has also been recognised as one of the winners of the Xref Engage Best Workplace Awards for 2026.

• Convenient Sutherland location, close to the train station and local cafés
• Brand new, architecturally designed offices
• Not-for-profit salary packaging benefits, including up to $15,900 tax-free plus $2,750 meal and entertainment packaging per FBT year
• 17.5% annual leave loading for permanent employees
• Option to purchase an additional week of annual leave each year
• Free and confidential Employee Assistance Program (EAP) for employees and their families
• Make a genuine difference by supporting people with disability to live their best lives

About The Role

Full-time opportunity.

Your overall responsibility will be to provide quality, client-focused administrative services to the Practice and Compliance Team including the coordination of Learning and Development (L&D) activities, our Restrictive Practices Panel and reporting.

You are the glue that holds the Practice and Compliance team together. This is a busy team with a wide range of functions and responsibilities. Being a friendly face and first point of contact for many enquiries combined with a proactive approach to problem solving will help this team meet their KPIs.

You will be the masterful coordinator of L&D events and a key player in working with internal stakeholders to improve attendance at training. Accurate and timely recordkeeping is an essential part of this role, as is being a super user of our L&D system which includes online training, requiring accurate data entry and reporting.

You will keep on top of expiry dates for Client Behaviour Support Plans and be on top of the nuance of reporting needs across several different systems (NDIS Quality and Safeguards Commission Proda Portal and Department of Communities and Justice Restrictive Practices Authorisation Portal).

Responsibilities include but are not limited to:

• Planning, booking and organising L&D related events and programs.
• Setting up spaces for L&D activities and supporting facilitators with resources and facilities.
• Responding and actioning L&D queries via phone and email.
• Capturing and recording attendance and evaluation records accurately and in a timely manner.
• Lodging recommendations from Investigation reports in the Incident Management System.
• Completing reporting in the NDIS Quality and Safeguards Commission as an Authorised Reportable Incident Notifier and Authorised Reporting Officer and tracking in MS Teams.
• Coordinate the Sylvanvale RPA Panel and maintain accurate records.
• Support the Practice and Compliance Team as required.

About you

You are a motivated administrator who will thrive in supporting the team. You strive for continuous improvement and take pride in delivering high quality services. You are a great communicator and invest in developing great stakeholder relationships. You excel in accurate and timely recordkeeping.

• Excellent technology capability which includes MS Office application skills.
• Focus on process improvement.
• Quality driven and high attention to detail.
• Positive attitude with an ability to be flexible and adaptable.
• Strong ability to calmly coordinate multiple projects simultaneously.
• Reporting and data analysis skills.

Experience in the disability sector and knowledge of the NDIS Quality and Safeguards Commission Proda portal and the Department of Communities and Justice Restrictive Practices Authorisation panel is highly advantageous but not essential.

A valid NSW Drivers Licence is essential, and an offer will be subject to a police clearance, a current WWCC and a NDIS Worker Screening Check.