Administrative Support Officer - Moonah

The District Nurses; Hobart; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Not-for-profit salary packaging

Fitness Passport access

Growth opportunities

Job summary

The District Nurses in Hobart, TAS, is seeking a compassionate, friendly, and organised casual Administrative Support Officer to manage the front desk and support daily operations. You’ll be the first point of contact for clients, families, and visitors, delivering a warm, respectful, and professional experience.

Key duties include frontline service, handling enquiries with confidentiality, answering calls, updating messages, and processing payments per our billing policy.

Qualifications

• Excellent verbal, written communication, and interpersonal skills.
• Strong computer literacy, specifically in client management systems and word-based software (e.g. Word, outlook).
• Ability to communicate with a range of internal and external stakeholders.
• Ability to work independently and prioritise work tasks.

Responsibilities

• Provide frontline service, ensuring prompt, sensitive and confidential handling of enquiries.
• Answer telephone calls promptly, courteously, and professional.
• Outbound calls advising clients of changes with their services.
• Accurately receive and convey messages in writing, verbally, and electronically.
• Interact compassionately and professionally with clients and their families.
• Handle cash, EFTPOS, and other payments in accordance with TDN’s billing policy.
• Scan and file documents.

Skills

Verbal communication

Written communication

Interpersonal skills

Stakeholder communication

Independent work

Task prioritisation

Tools

Client management systems

Microsoft Word

Outlook

Job description

Introduction

We are looking for a compassionate, friendly and organised casual Administrative Support Officer to manage our front desk and support daily operations. As the first point of contact, you’ll play a key role in creating a warm, respectful, and professional experience for clients, families, and visitors.

Description

Key Responsibilities

• Provide frontline service, ensuring prompt, sensitive and confidential handling of enquiries.


• Answer telephone calls promptly, courteously, and professional.


• Outbound calls advising clients of changes with their services.


• Accurately receive and convey messages in writing, verbally, and electronically.


• Interact compassionately and professionally with clients and their families.


• Handle cash, EFTPOS, and other payments in accordance with TDN’s billing policy.


• Scan and file documents.

Skills and Experiences

What We’re Looking For

• Excellent verbal, written communication, and interpersonal skills.


• Strong computer literacy, specifically in client management systems and word-based software (e.g. Word, outlook)


• Ability to communicate with a range of internal and external stakeholders.


• Ability to work independently and prioritise work tasks.

As part of our team, you’ll will continue to enjoy:

• A supportive and purpose-driven workplace.


• Opportunities for growth.


• The chance to make a meaningful impact every day.


• Not for Profit Tax Benefits of Salary Packaging.


• Access out Fitness Passport Program for discounted gym and pool membership.

If this sounds like you, what are you waiting for?

For more information: Visit www.thedistrictnurses.org.au/careers to access the detailed position description and selection criteria.