Administrative Support Officer (Infrastructure)

Box Hill Institute of TAFE; Melbourne; On-site; AUD 46,000 - 65,000; Part time

Benefits offered by this job

Flexible work arrangements

On-site parking

Career progression opportunities

Health and wellbeing supports

Novated leasing

Staff discounts

Job summary

Box Hill Institute is seeking an organised Administrative Support Officer to assist the Infrastructure team with administrative, room bookings, record-keeping and procurement tasks across our campuses. You will coordinate work requests, maintain systems and liaise with stakeholders to ensure timely service delivery.

The role focuses on providing high-quality customer service, supporting space planning, and contributing to continuous improvement within a dynamic education environment.

Qualifications

• Relevant qualification in Business Administration, Office Administration or a related field, or an equivalent combination of experience and training.
• Experience in an administrative support role, preferably within facilities, operations, infrastructure or a similar environment.
• Well-developed customer service and stakeholder engagement skills.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple tasks, competing priorities and meet deadlines.
• Proficiency in Microsoft Office applications, particularly Outlook, Word and Excel.
• Ability to work independently while contributing effectively to a team environment.
• Experience using systems such as EAMS, CELCAT, TechnologyOne or similar platforms will be highly regarded.

Responsibilities

• Provide exceptional customer service and act as a key contact for infrastructure enquiries.
• Coordinate and monitor facilities work requests and service activities.
• Maintain accurate records, databases, reports and documentation.
• Support room bookings, space utilisation, timetabling and event administration.
• Assist with procurement, purchase orders, invoice processing and related administrative tasks.
• Liaise with staff, contractors and stakeholders to ensure timely service delivery.
• Contribute to process improvements and support compliance with Institute policies and procedures.
• Work collaboratively with colleagues to support Infrastructure team objectives.

Skills

Customer service

Stakeholder engagement

Written communication

Verbal communication

Multitasking

Education

Business Administration/Office Administration qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

EAMS

CELCAT

TechnologyOne

Job description

Administrative Support Officer (Infrastructure)

Ready to help shape the spaces where learning happens? Join Box Hill Institute's Infrastructure team and play a vital role in keeping our campuses running smoothly.

Box Hill Institute | Casual Opportunities

Join a collaborative Infrastructure team that helps keep Box Hill Institute's campuses running smoothly. This is a great opportunity for an organised and customer-focused Administrator to support facilities, space planning, asset management and infrastructure operations across a diverse and dynamic education environment.

This is a casual opportunity. Salary is $40.05 per hour, plus 12% superannuation.

Why work with us?

At Box Hill Institute, we offer more than just a job - we offer a supportive and rewarding work environment where your wellbeing, growth and achievements are celebrated. Our benefits are designed to help you thrive both professionally and personally:

• Flexible work arrangements to support work-life balance
• On-site parking for added convenience
• Career progression opportunities and reward & recognition programs to celebrate your success
• Health and wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our on-campus retail services such as floristry, day spa and beauty salons, hairdressing salon, barbershop, restaurant, vet & dog grooming - all delivered by students in training, under the supervision of their teacher

About the role

As an Administrative Support Officer, you will provide high-quality administrative and customer service support to the Infrastructure team. You will coordinate work requests, maintain records and systems, assist with room bookings and timetabling activities, and support a range of finance, procurement and operational processes.

Working closely with internal and external stakeholders, you'll play an important role in ensuring facilities and infrastructure services are delivered efficiently across our campuses.

What you'll do:

• Provide exceptional customer service and act as a key contact for infrastructure enquiries.
• Coordinate and monitor facilities work requests and service activities.
• Maintain accurate records, databases, reports and documentation.
• Support room bookings, space utilisation, timetabling and event administration.
• Assist with procurement, purchase orders, invoice processing and related administrative tasks.
• Liaise with staff, contractors and stakeholders to ensure timely service delivery.
• Contribute to process improvements and support compliance with Institute policies and procedures.
• Work collaboratively with colleagues to support Infrastructure team objectives.

About You:

You are a proactive administrator with strong organisational skills, excellent attention to detail and a commitment to delivering outstanding customer service.

Qualifications & Experience:

• Relevant qualification in Business Administration, Office Administration or a related field, or an equivalent combination of experience and training.
• Experience in an administrative support role, preferably within facilities, operations, infrastructure or a similar environment.
• Well-developed customer service and stakeholder engagement skills.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple tasks, competing priorities and meet deadlines.
• Proficiency in Microsoft Office applications, particularly Outlook, Word and Excel.
• Ability to work independently while contributing effectively to a team environment.
• Experience using systems such as EAMS, CELCAT, TechnologyOne or similar platforms will be highly regarded.
• Alignment with a child-safe, inclusive and values-based workplace
• Have, or be willing to obtain, Victorian Working with Children Check and National Police Check clearance.

About us:

For over 100 years, we've been changing lives for the better, continuing to make this world a better place for all. By providing people with opportunities to expand their knowledge, experience and understanding of the world, we empower them to change their lives.

Our students can pursue everything - non-accredited short courses through the Centre for Adult Education (CAE); senior secondary qualifications including the Victorian Certificate of Education (VCE) and VCE Vocational Major (VCE VM); vocational certificates (including pre-apprenticeships, apprenticeships and traineeships) and diplomas; and higher education degrees and a graduate certificate.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow and offer you benefits which enhance your work-life balance.

Commitment to child safety

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people.

We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.

All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.

For specific enquiries relating to this position, please contact Nidhi Suri, Manager Business Administration & Space Planning at **********@boxhill.edu.au