Administrative Support Officer - Day Stay Unit

South West Healthcare; Warrnambool; On-site; AUD 78,000 - 79,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Leadership programs

Job summary

South West Healthcare is seeking an Administrative Support Officer to join the Day Stay Unit in Warrnambool. You will be the first point of contact for patients, providing reception and administrative support to manage day procedures and infusions across 15 beds and 5 chairs.

The role requires confidentiality, customer focus, data entry and teamwork to ensure smooth operations and high-quality patient experience. Permanent full-time employment with attractive salary packaging options.

Qualifications

• Confidentiality and professional conduct
• Welcoming, customer-focused approach
• Experience in busy administrative or reception environment
• Confidence in assessing and responding to client needs
• Strong data entry and record-keeping skills
• Excellent communication, organisational and time-management skills
• Ability to work independently and in a team

Responsibilities

• First point of contact for patients and families at Day Stay Unit reception
• Accurate data entry and record-keeping to support patient care
• Ensure administrative processes run efficiently and support patient experience

Job description

Position overview

• Employment Type: Permanent, Full time (80 hours per fortnight, with a monthly accrued day off)
• Location: Warrnambool Campus
• Classification: Administration Grade 1
• Salary Range: $60,780.72 - $67,194.40 pro rata, plus superannuation

About the role

South West Healthcare is seeking an enthusiastic and motivated Administrative Support Officer (ASO) to join our busy and supportive Day Stay Unit. This permanent position offers an exciting opportunity to be part of a high performing team that plays a vital role in supporting patient care. As an ASO, you will be the first point of contact for patients and families, providing high‑quality reception and administrative support. You will play a key role in supporting the smooth running of the Day Stay Unit, which manages a wide range of day procedures and infusions across 15 beds and 5 chairs. Your responsibilities will include accurate data entry, record‑keeping, and ensuring administrative processes run efficiently to support the team and patient experience.

What you bring

• A strong commitment to confidentiality and professional conduct
• A welcoming, customer‑focused approach in all interactions
• Experience working in a busy administrative or reception environment
• Confidence in assessing and responding to client needs
• Strong data entry and record‑keeping skills
• Excellent communication, organisational and time‑management skills
• The ability to work both independently and collaboratively within a team

What we offer

• Excellent salary packaging options including meals & entertainment, novated leasing and additional superannuation contributions
• Internal and external professional development opportunities
• A range of internal development opportunities focusing on personal development such as resilience and mentoring workshops and comprehensive leadership programs
• Excellent terms and conditions of employment

Who we are

As an organisation SWH prides themselves on their values; Care, Respect, Excellence, Integrity and Leadership and their overall dedication to the local community. Learn more about SWH here. SWH is the largest health service in South West Victoria, providing acute, mental health, rehabilitation, and aged care together with an extensive range of primary and community health services across the South West catchment. SWH is the lead agency for the South West Local Health Service Network, presenting an exciting opportunity for SWH to provide strong leadership and support across the entire region. With a population of 39,000 and a catchment of 100,000 Warrnambool is the regional centre to Victoria's Great South Coast.

To learn about the vibrant town and region please visit: http://www.warrnambool.com/

Employment Eligibility

• Police Record Check
• Employee Working with Children's Check, where required
• Current Immunisation status

Equal Opportunities and Inclusion

South West Healthcare is an Equal Opportunities employer and commits to Inclusion, Diversity & Equity by providing a trusting workplace that is safe, respectful and inclusive of all individuals, and that our workplaces reflect the diversity of the communities in which we operate. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. We are committed to The Child Safe Standards, which aim to protect children and young people.

Other Information

Employment Terms and Conditions will be in line with the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025-2027.

Note: If you experience any difficulties using this website or require assistance at any stage of the recruitment process, please email: [e-mail]